Front desk clerk / Receptionnist (e)

Processes all guest check-ins and check outs. 

Processes all payment types such as room charges,  debit, or credit. 

Answers, records, and processes all guest calls, messages, requests, questions, or concerns. 

Coordinates with Housekeeping to track readiness of rooms for check-in. 

Supplies guests with directions and information regarding property and local areas of interest. 

Runs daily reports, identify any special requests, and check reports for accuracy.

Takes and make reservations. 

Learns and applies hotel policies in regards of procedures, safety, property management systems etc.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. 

Follow all company policies and procedures; 

Ensure uniform and personal appearance are clean and professional;

Maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. 

Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. 

Must be able to speak, read, write and understand French and English

· Hotel experience an asset

· Attention to detail and analysis

· Excellent organizational, interpersonal and administrative skills

· Competent or familiar with computerized systems

· Demonstrated knowledge of customer service and a genuine desire to exceed customer expectations

· Present a high degree of ethics and a professional image

· Availability to work day and evening shifts every day of the week, weekends and holidays

· Be able to do several things at once

· Strong team spirit