Collections Officer

Service New Brunswick

Collections Officer

R85-2026/27-311 ( 17132)

Casual

Open competition – ASL 5

Fredericton

Service New Brunswick is seeking bilingual individuals to join Central Collection Services within the Enterprise Services Branch as Collection Officers in Fredericton. Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.

• Driven by Growth: We invest in your professional development and career advancement.

• Celebrating Excellence: We recognize and reward outstanding contributions.

• United by Purpose: Every project you work on makes a real difference for New Brunswickers.

• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

We are a dynamic team of professionals who are passionate about providing excellence in client service by assisting individuals resolve their debts to government within their financial ability to pay.

Using a variety of computerized systems, the successful candidates will work with department clients to address inquiries on collection policies and procedures in accordance to applicable legislation and negotiate repayment arrangements. This position requires a high level of independence and judgment.

KEY RESPONSIBILITIES:  Reporting to the Supervisor, the successful candidates will be responsible for:

• Addressing inbound client inquiries, including advising of applicable benefit programs and negotiating repayment arrangements in accordance to applicable legislation and collection policy.
• Performing outbound contacts to inform individuals of their current outstanding government debt.
• Calculating repayment options.
• Documenting debtor account collection activity and correspondence

BEHAVIOURAL COMPETENCIES:  The successful candidates will possess the following behavioural competencies:

• Client Service Orientation
• Effective Interactive Communication
• Teamwork and Cooperation
• Self-Control/Stamina

ESSENTIAL QUALIFICATIONS: Graduation from High School, supplemented by a one (1) year related post-secondary diploma, and a minimum of six (6) years of related experience or an equivalent combination of education, training and work experience.

Subject to the response to this competition, an equivalent combination of training and experience may be considered.

Written and spoken competence in English and French is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

TECHNICAL COMPETENCIES: The successful candidates will possess the following technical competencies:

• Ability to use Office Technology, Software and Applications

• Knowledge of Applicable Legislation and the Department’s Policies and Procedures

• Knowledge of department’s administrative processes, practices and procedures

ASSET QUALIFICATIONS:  Preference may be given to candidates who demonstrate they have training or experience in two or more of the following areas:

• Microsoft Office Suite experience (ex. Outlook, Word, Excel, Teams, etc.)

• Interacting with difficult clients

• Experience with ICE or other telephony systems and software

• General knowledge and understanding of legislation and policy regarding collections

• General understanding and experience with New Brunswick student loan and property tax programs

OPERATIONAL REQUIREMENTS: Candidates will be required to undergo Criminal History Clearance prior to appointment.

Salary: $2,043 - $2,481 bi-weekly - Administrative Services Level 5 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment Operation

A new NBU Collective Agreement was recently signed which includes new wage scales. Once the new scales come into effect, your wage will be adjusted and any applicable retroactive monies will be paid out.

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

We strongly encourage you to submit your application via the online portal here by using the “Apply Now” button to increase the efficiency and maintain a consistent candidate experience. Please note: we are transitioning to a new recruitment system for in-service opportunities such as this; you may be asked to enter your email address and enter a code to proceed to the next step.

This competition may be used to fill future vacancies at the same level.

If you experience technical difficulties or are unable to complete your application online, please contact ***email_hidden*** . Please ensure your application is complete by August 27, 2026 indicating competition number R85-2026/27-311 ( 17132).

We thank all those who apply, however, only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.