Student Loan Officer

Discover

The Opportunity

Join the University of Fredericton (UFred) team in a key student support role that helps make higher education more accessible. As a Student Loan Officer, you will play an important part in guiding prospective and current students through federal and provincial student loan programs, ensuring they understand their financial aid options and can confidently navigate the funding process. This role combines technical knowledge of student financial aid with a strong commitment to student service, helping applicants access funding efficiently while ensuring compliance with government regulations and institutional policies.

Acting as both a subject-matter expert and a student support resource, the Student Loan Officer works closely with applicants to ensure timely access to financial aid and collaborates with internal teams to streamline financial support during the pre-enrollment and onboarding stages.

Core Competencies

• Knowledge of Canadian financial aid systems (e.g., Canada Student Loans, provincial programs)
• Attention to detail and regulatory compliance
• Student-centred advising and communication
• Confidentiality and ethical judgment
• Analytical and problem-solving abilities
• Technological proficiency (CRM and data systems)
• Time management and prioritization
• Collaboration and cross-functional teamwork
• Adaptability in a remote environment
• Financial literacy education

What you'll do

Responsibilities

Loan Processing & Management

• Review and process student loan information submitted through provincial and federal financial aid programs (e.g., Canada Student Loans, OSAP, Student Aid BC, etc.).
• Verify student eligibility and enrollment status to support disbursement processes and compliance reporting.
• Monitor the status of financial aid applications and proactively support students in completing documentation and meeting deadlines.

Student Counseling

• Provide individual advising to students and their families on financial aid options, loan terms, and eligibility criteria.
• Guide students in understanding repayment obligations, budgeting for tuition and related costs, and planning financially for their studies.
• Help students access additional funding options when required (e.g., grants, bursaries, RESPs, employer-sponsored funding).

Compliance & Record-Keeping

• Ensure loan processes comply with federal and provincial aid regulations, institutional policies, and privacy legislation
• Maintain accurate, confidential records of student loan applications, correspondence, and financial aid status in student information systems.

Communication & Collaboration

• Act as a liaison between students and relevant financial aid authorities (e.g., National Student Loans Service Centre, provincial loan offices).
• Collaborate with Admissions, Recruitment, and Student Services to provide a cohesive and informed student onboarding experience.
• Deliver timely and clear communication to students regarding financial aid status, next steps, and follow-up requirements.

Reporting & Analysis

• Track and report on student loan activity, disbursement timelines, and trends in student funding.
• Assist in identifying common barriers to funding completion and recommend improvements to financial aid processes.

What you'll need

Qualifications

Education

• A college diploma (minimum) or bachelor's degree (preferred) in a business-related field, or an equivalent combination of professional experience and education.

Experience

• 2+ years of experience in financial aid administration, loan processing, or a related financial services role
• Familiarity with Canadian financial aid programs (Canada Student Loans, provincial aid systems, NSLSC)
• Experience working with CRM or student information systems (preferred)

Skills & Abilities

• Strong understanding of Canadian financial aid systems and student loan processes
• Excellent communication and interpersonal skills, particularly in advising and support contexts
• High attention to detail and accuracy in documentation
• Ability to manage sensitive information with confidentiality and professionalism
• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM platforms

Work Environment

• Remote-first work environment within NB with occasional in-person training, meetings, or events as required
• Collaborative team setting with regular communication across departments
• Occasional extended hours during peak enrollment or financial aid periods

A Little Bit About Us

University of Fredericton

Since its establishment in 2005, the University of Fredericton (UFred) has aimed to provide innovative and adaptable online education. From its inception, UFred has remained devoted to delivering accessible, high-quality education to professionals across Canada and beyond. Nearly two decades later, the University is recognized for its distinctive approach to online learning, particularly in the fields of business administration and occupational health and safety.

As UFred prepares for its next phase of development, the University has made strides toward global growth. In May 2023, UFred was acquired by IU Group (IUG), a prominent educational institution based in Germany. Both establishments share a commitment to making education broadly accessible, emphasizing flexibility, innovation, and quality within their programs. This shared vision facilitated the acquisition and positioning of UFred for further expansion. With IUG's support, UFred aims to utilize additional resources and expertise to enhance its offerings and reach a wider audience of learners both within Canada and internationally.

UFred's educational philosophy is anchored in a dedication to accessibility, flexibility, and personalization. As an online educational institution, UFred is committed to providing learners with a rigorous academic experience that equips them for success in a changing global environment. The University values diversity, integrity, and lifelong learning, incorporating these principles into all aspects of its operations. Program curricula are carefully designed to be challenging, pertinent, and aligned with the needs of both learners and the industry. UFred employs a diverse faculty of experienced professionals who bring a blend of practical knowledge and academic proficiency to the virtual classroom.

Are you interested?

Work With Us

In addition to your base compensation, joining the UFred team means becoming part of a growing organization with a mission to provide quality and affordable education globally. UFred values its employees and supports them with opportunities for Wellness and Balance, as well as Professional Development.

Wellness and Balance

UFred employees enjoy subsidized Health and Vision Care, an RRSP Match program, and a minimum of three weeks of vacation to start. All staff also receive additional paid time off between Christmas and New Year's. Flexible work arrangements and an Active Living Benefit support overall well-being.

Professional Development

UFred supports ongoing learning and development through internal and external opportunities and resources to support your growth.

Hours of Work

This is a full-time permanent position (35 hours per week) under regular business hours. The position is based in Fredericton, NB, with the option to work remotely from anywhere in New Brunswick and attend in-person meetings as required.

Commitment to Diversity and Inclusion

The University of Fredericton is passionately committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We value diversity, equity, and inclusion and aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the organization. We encourage applications from all qualified candidates, including women, persons with disabilities, Black, Indigenous, and People of Colour (BIPOC), and individuals from LGBTQ2SIA+ and other equity-seeking communities.

This position is currently vacant, and the job posting will remain open until August 28, 2026. We appreciate all applications received.