Senior Consultant, Business Process

Senior Consultant, Business Process – AI & Automation

The Senior Consultant, Business Process – AI & Automation is responsible for defining and advancing the AI and automation strategy across Human Resources. This role focuses on redesigning and optimizing end‑to‑end HR processes, translating enterprise priorities into a scalable roadmap, and delivering AI‑enabled, automated workflows across HR’s core technology ecosystem.

Key Responsibilities

• Develop and execute the vision, strategy, and multi‑year roadmap for HR’s business process automation and AI initiatives, aligned with enterprise priorities.
• Lead the end‑to‑end redesign of HR business processes, shifting from fragmented use cases to integrated, AI‑enabled workflows to improve efficiency, quality, and scalability, using tools such as Power Platform, Automation Anywhere, and Gemini Enterprise.
• Identify, assess, and prioritize opportunities to streamline, automate, or simplify HR processes, establishing standards, design patterns, and reusable components to enable scalable and consistent automation delivery.
• Serve as the primary business counterpart to Technical Services and Data Engineering & AI, aligning on architecture, system integrations, data access, and security, while balancing HR needs with enterprise standards and escalating risks and trade‑offs as required.
• Establish and manage HR automation and AI governance, ensuring all initiatives adhere to Responsible AI principles, data privacy obligations, risk management protocols, and security standards.
• Define and track key performance indicators to measure the value and success of use cases, providing executive‑level reporting on progress, outcomes, and opportunities.

Critical Qualifications

• Proven experience in defining and implementing AI and automation strategies, with a strong background in end‑to‑end business process redesign and optimization in a complex enterprise environment.
• Demonstrated experience leading the development and delivery of automation solutions using platforms such as Power Platform, Automation Anywhere, or similar enterprise tools.
• Experience working with core HR systems such as SAP HCM, SuccessFactors, ServiceNow, or equivalent platforms.
• Strong understanding of Responsible AI principles, data privacy, governance, and IT security standards.
• Proven ability to partner effectively with both technical and business stakeholders to drive complex initiatives, manage risks, and ensure alignment with enterprise architecture.
• Leadership experience, with the ability to provide strategic direction and technical guidance to teams and influence senior stakeholders.
• 5‑7+ years of experience in business process transformation, HR technology, or automation within a large enterprise environment.
• Bachelor’s degree in Business, Human Resources, Information Systems, Computer Science, Engineering, or a related field, or equivalent practical experience. An advanced degree (e.g., MBA or Master’s in a relevant discipline) is considered an asset.

Adequate knowledge of French is required for positions in Quebec.

Position Type: Management | Job Status: Regular - Full Time | Work Arrangement: Hybrid | Locations: Ontario (Toronto, Mississauga); Quebec (Montreal) | Application Deadline: 06/16/2026