Technical Account Manager Senior Lead at Okta
Okta
Lead as the Senior Technical Account Manager at Okta in Toronto, ON, focusing on enhancing client relationships and identity strategies in a hybrid work environment. This senior-level role involves guiding a team of Technical Account Managers in supporting our clients’ identity needs. You will drive strategic initiatives that improve customer retention and satisfaction while ensuring operational excellence. Your influence across various functions will foster a culture of collaboration and client service excellence. Key Responsibilities:
- Recruit and manage a team of Technical Account Managers
- Provide mentorship and set clear performance goals
- Collaborate with stakeholders to promote customer-first initiatives
- Define strategic plans for identity solutions and execution
- Monitor and refine processes to improve customer outcomes
- 5-10 years in account management or customer success
- Bachelor’s degree, technical focus preferred
- Strong leadership and interpersonal skills
- Proven ability to handle conflict and drive agreement
- Prepared to travel up to 35%
Vacancy posted 7 days ago
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