Operations Specialist

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Operations Specialist (12 Month Contract)

Reports to: Manager – Revenue Assurance

Location: Markham

Compensation: $47,403 - $78,215

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

The Operations Specialist is responsible for executing payment-related tasks that will support various internal and external operational groups. The successful candidate’s primary responsibilities will include posting and investigating payments in an accurate and timely manner as well as maintaining relationships with external partners.

The successful candidate will also play a key role in contributing towards Enercare's success by meeting business objectives, improving the performance of internal operations, ensuring customer satisfaction and continuous improvement of operating practices and procedures to reduce risk and increase operational effectiveness.

Job Description

• Taking lead on daily activities for Enercare Finance Plan program including assessing customer calls and responding to email communications
• Perform QA on contract bookings, ensuring correctness of data during activation process
• Investigate and resolve customer escalations for Enercare Finance Plan and payment research inquiries ensuring a high degree of customer focus and satisfaction
• Assist in projects related to process enhancements for Enercare Finance Plan
• Processing and analyzing payment files to ensure accuracy of posting and adherence to payment
• Investigation into payment exceptions to ensure payments are applied to correct account
• Month end processing and reporting
• Monitor and act on customer inquiries for payment research and pre-authorized payment enrolments
• Assist in projects related to improving current payment solutions
• Work closely with Operations Analysts and Operations Manager
• Create and update all process documentation for accountabilities under this role
• Analysis of any system related or data sync exceptions, making any necessary corrections as required
• Assist with UAT testing or any project related tasks as required

Qualifications

• Bachelor of Business Administration or equivalent post-secondary education
• Has minimum three years of experience with processing and investigating payments
• Must have excellent written and verbal communication skills
• Experience with ASSET is a plus
• Has experience with Microsoft Excel and Microsoft Access
• Self-starter with strong interpersonal and conflict-resolution skills
• Excellent written and oral communications skills
• Ability to quickly form relationships and interact effectively in a complex environment
• Strong desire to understand operations and root causes of issues
• Strong ability to multi-task and work under tight timelines while communicating any challenges
• Strong organizational and time-management skills
• Ability to understand financial impacts and back-end banking environments
• Ability to prioritize deliverables and work with various people at all levels including customers to achieve personal and team objectives
• Flexibility to adapt to changing priorities

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.