Communications Specialist

Summary

The Communications Specialist leads various communications initiatives within a region, in support of BGIS client programs. They create, implement and oversee communications programs that effectively describe and promote services and special programs, that support improved client relationships.

Key Duties & Responsibilities

Tenant & Occupant Engagement

• Builds and implements Tenant communication programs based on national and regional initiatives.
• Oversees all Tenant and occupant regional communications, ensuring messaging is consistent with national initiatives and is engaging and informative.
• Develops and implements new methods to engage with clients, Tenants and occupants.
• Supports the development of occupant engagement program in digital and print formats.
• Supports building certification programs such as LEED, BOMA and WELL from a communications perspective.

General Communications

• Develops and implements effective communication strategies that build customer loyalty programs, brand awareness, and customer satisfaction.
• Collaborates with internal and external concerned parties to design and develop communication plans and implement communication initiatives that are specific to the client account.
• Researches, writes and edits related materials such as presentations, posters, notices, briefing notes, social media posts and newsletters, in line with communications plan.
• Distributes communications to internal and external audiences.
• Leads assigned internal communications initiatives at a regional level, including refreshment of various communication materials to ensure team members are aware of client programs and are engaged.
• Designs and creates branded tools, resources, collateral and communication materials in support of regional initiatives.
• Working with different BGIS departments, identifies unique and innovative ways to communicate internally and externally.
• Develops and provides presentations to concerned parties, outlining key initiatives and programs.
• Supports the submission of awards to improve awareness of programs.
• Conducts research to support communication initiatives and ensure information provided is relevant, concise and correct.
• Supports translation to French of communication materials by working with BGIS’ translation company.
• Assist with various industry events including registration, booth set up, coordination of materials.
• Supports vendor engagement to improve awareness of BGIS opportunities.
• Supports social media requirements.

Knowledge & Skills

• Strong knowledge and understanding of current trends in communications including digital, branding and social media.
• At least 3 years in a role that includes communications activities.
• Strong writing, editing, proofreading, layout and design, professional printing/publishing skills are essential, including ability to present concepts verbally.
• Ability to adapt the style, tone and complexity of writing according to target audiences and formats.
• Extensive experience and judgment to plan and accomplish goals.
• Excellent organizational and planning skills.
• High attention to detail and accuracy.
• Facility Management experience considered an asset.
• Superior project management and time management skills.
• A wide degree of creativity.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.