Communications Lead

SUMMARY

The Communications Lead is responsible for developing, implementing and managing the Tenant Relationship and Communications program. The position requires a strategic approach and integration with the facility management, project delivery and other workstreams that are responsible for the delivery of services within the buildings. Program development requires a comprehensive understanding of commercial real estate and the role of Tenants within buildings. Operational expertise and strong communication skills are required to develop communication strategies at a National, Regional or building level. The position is responsible for supporting a multitude of programs and priorities to ensure Tenant Satisfaction. Relationship development and management is key to this position. Expertise with all different communication mechanisms within the built environment is a requirement.

KEY DUTIES & RESPONSIBILITIES

Relationship Management

• Develops and manages the Tenant Relationship Management (TRM) Program that supports client’s initiatives.
• Interacts and integrates strategic client initiatives into the TRM Program.
• Works with workstream leads to define relationship management requirements.
• Communicates and educates internal and external concerned parties about the TRM Program.
Develops relationships with different concerned parties to improve the occupant experience within the buildings.

Tenant Communications

• Develops strategic communications for tenants and building occupants.
• Collaborates and supports various strategic initiatives from a communications perspective.
• Implements and manages bilingual communication requirements.
• Develops & implements communication plans and schedules at a national, regional, Tenant and building level.
• Assist clients in meeting evolving communication requirements unique to their needs and portfolio.
• Implements communication plans for new assets added to the contract.
• Develops joint communication strategies, as requested.
• Implements communications and advocacy programs, to foster sustainable practices with Custodians, Tenants and Occupants.
Develops communication handbooks, templates, notices and presentations to support communications to Tenants.

Mentorship

• Mentors communication specialists and provides direction specific to regional and workstream requirements.
Works with communication specialists to integrate regional and workstream requirements into the development of communication strategies and plan.

Media & Public Relations

• Develops, implements and monitors media policy and public relations requirements.
• Oversees media issues and provides direction to concerned parties on media policy.
• Provides public relations support on media issues.
Utilizes social media communication channels to support communication of key initiatives.

Technology

• Develops tools and technologies to support improved communications.
Supports the development of SharePoint (RealConnect) and other communication and reporting vehicles.

KNOWLEDGE & SKILLS

• College Diploma/University Degree or equivalent in communications, journalism, English, Marketing or a related field.
• 10 years progressive communications experience dealing with internal corporate communications.
• Solid understanding of communications principles and best practices.
• Strong writing, editing and proofreading skills.
• Ability to adapt the style, tone and complexity of writing according to target audiences and formats.
• Highly skilled in generating creative marketing communications materials using the Adobe Suite (Illustrator, InDesign, Photoshop, etc.) with ability to follow branding and style guidelines.
• Excellent knowledge of effective communications techniques and practices.
• Highly empathetic, demonstrating leadership, maturity and professionalism on all assigned projects and tasks.
• Strong organizational, coordination and decision-making skills.
• High attention to detail and accuracy.
• Effective interpersonal and verbal communication skills.
• Demonstrated experience presenting in front of large audiences.
• Previous experience developing large, complex integrated communication strategies and plans.
• Strong computer proficiency in MS Office applications.
Experience in the commercial real estate sector (facility management and project management) preferred.

Licenses and/or Professional Accreditation

• N/A

This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.