Operation Management Officer

We are seeking an Operations Officer II to join our Commercial Customer Service Centre (CCSC) team in Markham. In this role, you will provide critical banking and administrative support to Commercial Banking Centres across Canada. You will act as a key partner in managing deposit account openings, processing account modifications, and ensuring strict adherence to compliance and Anti-Money Laundering (AML) standards.

This position offers a great opportunity to gain valuable commercial banking compliance exposure within a highly collaborative team of professionals.

Position Title: Operations Officer II

Position Type: 6-Month Contract (Potential for extension or conversion)

Schedule: Monday – Friday, 8:30 AM – 5:00 PM (Potential for occasional overtime)

Professional Growth: Gain high-value commercial banking compliance and AML exposure.

Structured Monday to Friday daytime schedule with a predictable hybrid work model (4 days onsite, 1 day work-from-home after training).

As an Operations Officer II, your day-to-day responsibilities will be split between back-office queue management (80%) and internal partner communication (20%). Account Management: Open new commercial deposit accounts and process account change requests (such as modifications to signing authority).

Review, compile, and process complex legal and supporting documentation for account openings and maintenance via Letters of Direction.

Compliance & Risk Mitigation: Strictly follow AML, regulatory, and legal compliance requirements to mitigate risk for the institution.

Queue Management: Actively monitor and manage incoming queues to ensure all individual and team Service Level Agreements (SLAs) and benchmarks are met.

Attend team meetings and connect via MS Teams with internal partners to resolve customer and partner inquiries efficiently.

Operational Excellence: Proven experience in a previous administrative or operations officer role, with the ability to manage queues under pressure.

A solid foundational understanding of Anti-Money Laundering (AML) compliance and banking regulations.

Technical Proficiency: Strong computer skills, including a basic understanding of the MS Office Suite (specifically Excel), and a minimum typing speed of 60–65 WPM.

Education: High school diploma is required.

If you are interested in the operations Officer position please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com.