operations officer ii - 57687.

We are seeking a detail-oriented and computer-savvy Operations Officer II to join our Insurance Shared Services team in Markham. In this pivotal back-office role, you will ensure the accuracy, efficiency, and integrity of daily operational functions. You will manage critical administrative processes, maintain compliance with regulatory requirements, and support the secure flow of confidential information across the organization.

This is a 6-month contract with a strong possibility for extension or permanent conversion based on performance and business needs.

As an Operations Officer II, you will serve as a key contributor to a professional team of 10, focusing on operational excellence and risk mitigation. You will be responsible for high-accuracy data management, investigating non-standard activities, and adhering to strict enterprise frameworks. This role is ideal for a proactive individual with a "clean and concise" professional background who is looking to get their "foot in the door" with a top-tier North American bank.

Work Location: 100% Onsite at Markham, ON (Shuttle service available to the office).
Schedule: Monday to Friday, Core Business Hours (37.5 hours/week).

Start Date: ASAP.

Advantages
Career Growth: Significant potential for contract extension or transition into a permanent Full-Time Employee (FTE) role.

Premier Employer: Gain experience with a leading global financial institution known for its inclusive and team-based culture.

Accessibility: Access to a dedicated corporate shuttle service for the Markham office location.

Training: Comprehensive "on-the-job" training provided to ensure your success within the Shared Services environment.

Responsibilities
Operational Excellence
Workflow Management: Serve as the primary custodian for daily key controls, ensuring accurate sorting, distribution, and handling of incoming materials and sensitive documentation.

SLA Compliance: Complete all assigned workloads in alignment with established Service Level Agreements (SLAs), consistently meeting targets for accuracy, timeliness, and productivity.

Process Improvement: Actively review daily activities to identify opportunities for simplification and efficiency; investigate and escalate non-standard activities following established procedures.

Due Diligence: Apply enterprise methodologies, including Anti-Money Laundering (AML) requirements and Business Continuity Management standards, to all tasks.

Compliance & Integrity
Regulatory Adherence: Maintain a strong understanding of industry regulations and emerging issues to ensure proper due diligence.

Confidentiality: Manage sensitive customer data and confidential information with extreme discretion, upholding the Bank’s Code of Conduct and professional integrity.

Team & Employee Engagement
Collaboration: Actively participate as a contributing member of a 10-person team, promoting a positive, inclusive, and supportive work environment.

Knowledge Sharing: Build operational knowledge by thinking critically about workflows and engaging in constructive dialogue with colleagues to improve team performance.

Professional Development: Take ownership of personal growth through ongoing learning, cross-training, and skill-building activities.

Qualifications
Mandatory Requirements
Experience: 2 to 4 years of relevant experience in administrative or operational roles.

Technical Savvy: Advanced proficiency in Microsoft Excel, MS Office, Acrobat Reader, and general Windows applications. Candidates must be highly comfortable navigating multiple software systems simultaneously.

Communication: Excellent verbal and written communication skills; ability to produce clean and concise documentation.

Critical Thinking: Proven ability to work independently, manage time effectively, and solve problems with strong attention to detail.

Preferred Qualifications
Education: Post-secondary Diploma or Undergraduate Degree preferred.

Industry Experience: Prior experience within the Banking or Insurance sectors is a significant asset.

Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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