Service Coordinator

Department: Administrative

Employer Reference: P1-5811116-1

Location: Regina, Saskatchewan, CA

Vipond Employment Opportunity – Service Coordinator

Location: Regina

Job Type: Fulltime

Reports To: Heather Johnston

About Us - Why Join Vipond?

At Vipond, powered by API Group, we provide Fire, Life Safety and Security Solutions to protect what matters most to you and to our clients across the nation. As a leading provider in this industry, we have serviced the Canadian market proudly since 1945. Joining our team, means being part of a leading provider of Fire, Life Safety and Security Solutions, with opportunities for development, growth and future advancement.

Our team of approximately 1,100 specialists is comprised of sales representatives, professional engineers, qualified system designers, certified installers and service technicians, who demonstrate personal pride and commitment to ensure our customers are treated with the highest level of ethics, integrity and professionalism, while providing cost-effective solutions for all their fire protection and security needs. For more information about Vipond, please visit us at

Role Summary

Our Saskatchewan branch is looking for Service Coordinator to join the Regina team. The Service Coordinator is responsible for organizing and managing the schedules of life safety service technicians to ensure timely and efficient service delivery. This role involves coordinating between customers, service technicians, and other departments to maintain optimal operations and customer satisfaction.

Key Job Responsibilities

• Schedule and dispatch service life-safety technicians for various customer service requests.
• Coordinate with customers to confirm service appointments and provide updates.
• Maintain accurate records of service schedules, technician availability, and job details.
• Communicate with service technicians to ensure they have all necessary information and resources.
• Manage completed technician inspection reports and invoices
• Monitor the progress of service jobs and adjust schedules as needed to ensure completion of work
• Handle customer inquiries and complaints promptly and professionally.
• Collaborate with other departments to streamline service operations and enhance overall efficiencies
• Other duties as required.

Job Qualifications and Requirements

• High school diploma or GED.
• Minimum of 2 years of experience in a fast paced coordination, administrative, or hospitality role.
• Work experience in fire safety industry is preferred
• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.
• Proficient in using Microsoft Office programs, and other relevant software tools.
• Excellent ability to manage multiple priorities, attention to details and adhere to tight deadlines.
• Customer-focused mindset, problem-solving abilities, and a proactive approach to managing service operations.
• Ability to work independently with minimal supervision and as part of a team.

More About the Ideal Candidate

• Excellent problem solving skills
• Highly organized and able to work under pressure
• Adaptable to changing environments
• Strong interpersonal skills and effective at building relationships - with a demonstrated client service orientation
• Self-motivated with a genuinely positive outlook

What Vipond Offers You

• Competitive compensation
• Comprehensive health and dental benefits package
• Defined Contribution Pension plan
• Employee Stock Purchase Program
• Employee Profit Sharing Plan
• Diverse Workforce. Vipond has a great company culture and is an equal opportunity employer
• Be part of a winning organization
• Employee Deals & Discounts
• Vipond promotes a positive work-life balance for its employees.
• Learning and Development opportunities
• Reward and Recognition Program
• Safe and secure work environment
• Supporting company culture Hands-on training and exposure to life safety systems
• Opportunity to build a long-term career with a leading national organization

Background Check Requirements

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Criminal Background Check
• Reference Check

We thank all applicants for their interest however, only those candidates selected for an interview will be contacted.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

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