Neo VP Product for Customer Growth & Experience
Alumni Ventures
Take charge as VP Product at Neo, specializing in Customer Growth and Experience. This key leadership role demands vision, strategy, and team mentorship. This full-time position in Calgary or Toronto focuses on overseeing product strategies that enhance how customers discover and interact with Neo. You'll develop the systems supporting customer growth and nurture your product team, ensuring a cohesive approach to product management and customer satisfaction. Key Responsibilities:
- Build growth engines for customer onboarding, retention, and referrals
- Synchronize customer experience across all service touchpoints
- Develop a strategic product vision aligned to company objectives
- Lead a high-performing team of product managers
- Foster collaboration with cross-functional leaders for optimal outcomes
- 8–12+ years in product management, with 5+ in leadership
- Experience in scaling product teams within fast-paced environments
- Skilled in strategic planning and problem-solving
- Deep understanding of customer lifecycle management
- Evidence of making impactful decisions quickly
Vacancy posted 7 days ago
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