Customer Experience Leader at Limina
Forum Ventures
Take the reins at Limina as the Customer Experience Leader, spearheading client management and solutions engineering. This role requires strategic thinking and hands-on support direction. You will own the key aspects of customer experience, from implementation to account management. By synthesizing customer feedback, you'll ensure that Limina's product offerings align with client needs. Your leadership will drive a small team to excel in delivering services that maximize customer success and engagement. Key Responsibilities:
- Drive the entire implementation process for clients
- Create and launch a sustainable professional services model
- Manage support operations and escalations effectively
- Oversee QBRs, ensuring healthy client relations
- Explore upsell opportunities to boost account satisfaction
- 6–10 years in a client-facing capacity
- Strong commercial awareness and proactive problem-solving
- Familiarity with AI/ML product ecosystems
- Comfort in prioritizing tasks in a fast pace
- Excellent stakeholder communication skills
Vacancy posted 7 days ago
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