Manager, Office Experience & Facilities

The Work!

Office Experience & Workplace Culture

• Deliver a consistent, high‑quality office experience across corporate and regional office locations.
• Oversee hospitality services, meeting room support, and workplace amenities to enable and enhance employee engagement and culture.
• Develop and implement initiatives that enhance workplace culture, employee well‑being, and hybrid‑work effectiveness.
• Lead communications related to office updates, service disruptions, and workplace initiatives across all sites.

Facilities Operations & Maintenance

• Oversee day‑to‑day facilities operations, including maintenance programs and regulatory compliance activities.
• Implement preventive and predictive maintenance plans to ensure reliability and safety.
• Manage facilities service providers, contracts, service‑level agreements, and performance outcomes.
• Develop and manage facilities operating and capital budgets, including forecasting and cost optimization across multiple locations.

Space Planning & Workplace Strategy

• Use AutoCAD to maintain accurate floor plans, seating charts, and space allocation drawings.
• Lead space planning activities, including test fits, occupancy planning, and hybrid‑workplace configurations.
• Maintain up‑to‑date as‑built documentation and asset inventories for all office locations.

Tenant & Landlord Relations

• Serve as the primary point of contact with landlords and property management teams for all offices.
• Manage lease obligations, tenant improvements, and compliance with building requirements.
• Support leasing activities from both tenant and landlord perspectives, including due diligence and space assessments.
• Proactively address building‑related issues to maintain strong relationships and minimize operational disruptions.

Health, Safety & Security

• Ensure compliance with occupational health and safety regulations, internal policies, and industry requirements.
• Conduct regular safety inspections, risk assessments, and emergency preparedness drills across all sites.
• Oversee building security operations, access control systems, and incident response procedures.
• Partner with corporate security on physical security standards, fraud prevention considerations, and branch‑level risk mitigation.

Sustainability & Accessible Design

• Support LEED‑and WELL‑aligned initiatives and sustainability programs across office locations.
• Ensure workplace design and operations comply with accessible design standards, including AODA requirements.
• Implement environmentally responsible practices within office experience and facilities operations.

People Leadership

• Lead and manage a team of approximately 3–6 employees and contractors, providing direction, coaching, and performance management.

Let's Talk About You!

• Post‑secondary education in Engineering, Architecture, Interior Design, Facilities Management, or a related discipline.
• 5–8 years of experience in facilities management, office experience, workplace operations, or property management, preferably within a multi‑site corporate or financial services environment.
• 3-4 years of strong experience in AutoCAD for space planning and technical drawing maintenance.
• 3-4 years of working knowledge of LEED, WELL, and sustainable building practices.
• Solid understanding of tenant–landlord relationships and commercial leasing from both perspectives.
• Experience with occupational health and safety compliance and accessible design requirements.
• Strong budgeting, vendor management, and project management capabilities.
• Excellent communication, stakeholder‑management, and customer service skills.
• Ability to manage multiple priorities across geographically dispersed office locations.
• Hands‑on experience with facilities and workplace technology platforms, including ticketing systems, space management tools, AutoCAD, CMMS solutions, and an understanding of building automation systems which are landlord managed.
• Experience implementing or supporting integrated ticketing and space management solutions to improve service delivery, reporting accuracy, and operational efficiency.
• LEED Green Associate or WELL AP certification.
• Professional facilities or workplace credentials (e.g., IFMA, BOMA, IWFM).
• Experience supporting regulated industries such as banking, insurance, or financial services.
• Familiarity with visitor management systems, hybrid‑workplace tools, and multi‑site office operations.

What we offer [For full‑time permanent roles]

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top‑up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience