District Operations Manager, QC
Dakwakada
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Operations Manager
Position Summary
The Operations Manager is responsible for the planning, coordination, and execution of all operational activities at Harbour Door Services, including installation, service, scheduling, purchasing, and health & safety. Reporting to the Branch Manager, this role ensures that all work is completed safely, efficiently, and to a high standard of quality, while supporting the successful delivery of projects and service commitments. The Operations Manager plays a critical role in translating sales into execution, ensuring a consistent and high-quality customer experience. The Operations Manager is responsible for ensuring that all work is executed safely, efficiently, and to a high standard, supporting the overall success and reputation of Harbour Door Services.
Responsibilities
Operations Leadership & Execution
Lead all operational activities including installation, service and maintenance, and project execution
Ensure work is completed safely, efficiently, and in accordance with company standards
Scheduling & Resource Management
Oversee scheduling of installation and service work
Allocate labour, equipment, and resources to meet project timelines and customer expectations
Monitor workflow and adjust priorities as required
Project & Service Delivery
Ensure smooth execution of projects from handoff through completion
Work closely with Sales and Estimating to ensure clarity of scope and requirements
Monitor project progress, quality, and timelines
Resolve operational issues and escalate where required
Team Leadership & Development
Lead and manage operational team members including Project Manager, Sales & Service Coordinators, Installers/Technicians, and Warehouse Coordinator
Provide coaching, direction, and performance management
Support training and development of technical staff
Purchasing & Inventory Coordination
Oversee purchasing of materials, equipment, and supplies
Ensure materials are available to support scheduled work
Work with suppliers to manage lead times and costs
Health, Safety & Compliance
Lead and enforce health and safety practices across all operations
Ensure compliance with applicable regulations and company policies
Promote a strong safety culture across the team
Quality & Customer Experience
Ensure high standards of workmanship and quality control
Address and resolve service issues and customer concerns
Support a positive customer experience through effective execution
Cross-Functional Coordination
Work closely with the Branch Manager and Sales team to align sales commitments with operational capacity
Provide input on scheduling, feasibility, and execution planning
Qualifications & Experience
- 5–10 years of experience in construction, service, or installation-based operations
- Experience managing teams in a field or shop environment
- Strong understanding of scheduling, project coordination, and service delivery
- Experience in overhead doors, construction, or related trades is an asset
- Knowledge of health and safety practices and requirements
Key Competencies
Operational leadership and execution
Planning and organization
Team leadership and development
Problem-solving and decision-making
Quality and customer focus
Safety leadership
Working Conditions
Based in Victoria, BC
Combination of office, shop, and field-based work
Regular interaction with crews, customers, and suppliers
$134.22k - $157.9k per year
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