Responsable des Operations H/F - Start Immediately

We are seeking two highly professional and communicative Account Specialists to join the Small Business Banking Deposit Compliance Remediation team at a premier financial institution in Markham. This role is a perfect blend of analytical file review and high-touch customer service, aimed at ensuring regulatory compliance while maintaining a legendary customer experience.

Schedule: Monday – Friday, Core Business Hours (Overtime as needed).

Duration: ASAP – Dec 31, 2026.

Interview Process: 1-round virtual interview starting the week of April 27th.

Long-Term Potential: Contract until Dec 31st, 2026, with a high possibility for extension or permanent conversion.

Brand Value: Gain experience and build your network within one of Canada’s "Big Five" banks.

A diverse mix of 50% administrative/back-office work and 50% phone-based customer engagement.

Comprehensive Training: 2 weeks of dedicated training to ensure your success.

Review small business customer accounts and files to identify discrepancies or missing information based on established procedures.

Customer Engagement: Conduct professional inbound and outbound calls to assist business owners in updating their information and resolving account issues.

Data Integrity: Navigate multiple screens and banking platforms simultaneously to accurately update customer records and document all interactions.

Process Excellence: Follow end-to-end procedures for Business Account compliance, ensuring all documentation accurately reflects client and business intentions.

Relationship Management: Use effective interpersonal skills to collaborate with internal partners and provide seamless service to external clients.

Experience: 1+ years of relevant experience in a contact center or customer service setting.

Fluent in English with the ability to engage customers confidently and professionally over the phone.

Tech-Savvy: Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using CRM (Customer Relationship Management) tools.

Professionalism: Comfortable making outbound calls to business clients and maintaining a high standard of service quality.

Regulatory Awareness: An understanding of KYC (Know Your Customer) or KYB (Know Your Business) requirements.

Bilingualism: Proficiency in French is considered a significant asset.

If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com.