Director of Operations - Permanent

We are seeking a highly organized and detail-oriented Operations Officer II to join our Canadian Business Banking Operations team as a Business Signing Officer. In this role, you will be responsible for the end-to-end processing of new commercial deposit accounts and managing account changes for existing business clients. You will ensure that all documentation meets strict banking compliance, AML, and regulatory standards while operating in a fast-paced, high-volume environment.

This is a 1-year contract beginning in March 2026, with a strong possibility for contract extension or permanent conversion based on performance.

Work Structure: One work-from-home day per week, alternating between Monday and Friday every two weeks.

Schedule: Monday to Friday, 8:30 AM – 5:00 PM (37.5 hours per week).

As a Business Signing Officer, you will act as a subject matter expert in commercial account administration. This is an 80% back-office role that requires the ability to review and interpret complex legal documents to facilitate account openings and signing authority updates. You will manage a high-volume queue, ensuring that every transaction adheres to Service Level Agreements (SLAs) and internal risk mitigation protocols. Professional Exposure: Gain valuable experience in commercial banking compliance and high-level account adjudication.

Career Growth: Significant opportunity for networking within the Business Bank, with potential for contract extension or permanent conversion.

Collaborative Environment: Work within a structured team featuring dedicated lead officers and a supportive management team.

Prime Location: Work from a modern office hub in Markham with a predictable hybrid schedule.

Training: Benefit from a structured onboarding and training period to ensure your technical proficiency.

Account & Documentation Management

Commercial Onboarding: Facilitate the opening of new commercial deposit accounts and additional accounts via Letters of Direction.

Account Maintenance: Process change requests for existing accounts, including updates to signing authorities and legal entity structures.

Documentation Review: Obtain, compile, and meticulously review supporting documentation to ensure accuracy and adherence to legal requirements.

Ensure all activities strictly follow Anti-Money Laundering (AML), regulatory, and legal compliance frameworks to mitigate risk to the bank.

Queue Management: Effectively manage individual and team queues to meet and exceed daily production benchmarks and SLAs.

Problem Resolution: Demonstrate resourcefulness and a proactive approach in resolving partner and customer issues.

Technical Accuracy: Collaboration: Participate in daily huddles and team meetings, providing updates on project status and operational trends.

Experience: 2–4 years of professional experience in an operations, administrative, or banking officer role.

A basic foundational understanding of AML (Anti-Money Laundering) compliance and regulatory standards.

Technical Skills: Proficiency in MS Office Suite (specifically basic Excel) and a high level of "computer savviness."

Typing Speed: Ability to type a minimum of 60–65 WPM with high accuracy.

Education: High school diploma is required (Post-secondary education is a significant asset).

Experience reviewing and interpreting complex legal business documents.

If you have experience in a professional corporative environment and you are interested in the Operations Officer role, please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to Voir email sur randstad.com.