Customer Service Clerk - Remote Work

Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada, is looking for a Client Service Administrator to join our team!
Salary: $24.76 per hour, Grid 5, Step 2
Status: Casual
Casual staff are required to provide availability such that they are able to work a minimum of 225 hours over any 12 month period in order to maintain employment status.
Location: The primary work location for this position is any Open Door Group site in the Vancouver area, as needed. The secondary location is a home office, used to support remote service delivery.
Internal Posting closing date: The Client Service Administrator is the primary point of contact for customers visiting and contacting Open Door Group centers. This role focuses on delivering an exceptional customer experience to a diverse clientele by providing a warm welcome, effectively navigating clients to appropriate services, responding to inquiries, supporting service applications, and orienting clients to the center's resources.
The Client Service Administrator also plays a critical role in supporting the center's operations by performing administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, answering, and directing incoming calls. This role may also provide support by covering the duties of the Administrative Assistant if operationally required.
This casual staff position provides flexible, on-call support to assist with operations as needed across any of our Vancouver-area offices, as well as remote services. The role helps ensure continuity of service during staff absences, peak periods, or special projects.
Full posting and are available here:
Your well-being matters, and we provide an Employee and Family Assistance program to support you. Casual staff can purchase an affordable benefits package after 180 hours of work.
Community Impact: Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.
Ability to communicate effectively, both verbally and in writing.
Ability to meet deadlines, manage varied tasks, and work under pressure while maintaining quality, client-centered service.
Proficient in using standard computer hardware and software applications, including Microsoft Office Suite (Word, Excel, Outlook, PPT), Adobe Acrobat Pro, internet navigation, email communication, and formatting documents.
Office Administration Certificate;
Non-Violent Crisis Intervention Training (can be acquired after hire);
Or an equivalent combination of education, training, and experience;
Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion