Client Success Manager (CSM)

About Yellowstone Local
Yellowstone Local is a modern recruiting, hiring, and employer branding agency serving the skilled trades industry. Yellowstone Local Belief Statement
We believe in thinking long-term while executing today.
Base Salary: $50,000 annually, paid bi-monthly (15th and last day of the month)
Variable Target Earnings: $50,000 annually, tied to portfolio performance and paid monthly (15th of the following month)
On-Target Earnings (OTE): $100,000 annually at 90% Net Revenue Retention (NRR)
Expansion and winback revenue provide unlimited earning potential

Medical Insurance: 100% employer-covered for employees with low deductibles

• Dependent Coverage: 50% employer-covered medical insurance for dependents
• Dental & Vision Insurance
• Remote-first work environment with optional office access in select major cities, including Austin
• Flexible PTO , with an expectation of responsible planning and coverage

~ Paid Holidays , including:

• The entire last week of the year is off for the holidays
• + Why Yellowstone Local

Performance-based compensation with uncapped upside
The Client Success Manager (CSM) is an experienced, outcomes-driven owner of a defined book of business, responsible for driving Net Revenue Retention (NRR) and ensuring clients achieve measurable hiring success.

This role manages 50–60 active client accounts representing approximately $125,000–$150,000 in Monthly Recurring Revenue (MRR). The CSM owns overall client strategy at both the job and company level, acting as the quarterback for client outcomes while partnering cross-functionally with recruiting and marketing teams for execution.

This position is ideal for a seasoned CSM who thrives in a performance-based environment and is motivated by a clear path to Team Lead and Managerial advancement.

Own the end-to-end post-sale client relationship for a portfolio of 50–60 accounts
Serve as the strategic advisor for both job-level and company-level hiring strategies
Lead onboarding, quarterly planning, and ongoing success calls
Proactively identify risks, churn signals, and expansion opportunities
Coordinate cross-functionally with recruiting, marketing, and operations teams
Track deliverables, timelines, and performance milestones
Maintain accurate and timely documentation in CRM and internal systems
Performance Management & Reporting
Monitor hiring performance metrics (leads, applicants, hires, conversion rates, time-to-fill, etc.)
Prepare and present performance reports and insights to clients
Use data to guide recommendations and adjust strategies
Own Net Revenue Retention (NRR) across assigned portfolio
Drive renewals, winbacks, and expansion revenue within existing accounts
Net Revenue Retention (primary metric)
Account expansion and winback revenue
Accuracy, timeliness, and quality of execution

• 3+ years of experience in client success, account management, or customer-facing roles
• Proven ability to manage multiple accounts simultaneously
• Data-driven mindset with comfort in interpreting performance metrics
• Experience in recruiting, staffing, HR tech, marketing services, or SaaS

Familiarity with skilled trades, blue-collar, or local service businesses
CRM experience (HubSpot preferred)
Remote client management experience

Remote role with structured accountability
High client interaction and performance expectations
Yellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #