Technical Account Manager - Remote

CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

As a TAM, you will work with Tier 1 & 2 customers to strategically improve their overall experience by providing best in class service customized to their technical environment. You will work side-by-side with key internal partners to review the following needs: business and operational challenges, architectural & infrastructure consulting, and enhanced solutions for internal IT groups.
Work with a team of support professionals to assist Commvault's Enterprise Support Program (ESP) customers in achieving their priorities.
Partner with the Support Account Manager (SAM) to provide tactical and strategic guidance for sustained Commvault environments.
Act as a strategic technical point of contact for ESP customers, maintaining strong communication and collaboration with internal teams.
Complete a “Customer Profile Document” within 60 days of engagement and refresh it every 90 days.
Serve as a liaison between the customer and internal teams including Support, Product Management, and Development.
Manage customer-raised support issues and ensure alignment with ESP SLA requirements.
Coordinate regular on-site or virtual meetings to share updates, best practices, and knowledge.
Provide senior-level technical assistance to identify and resolve issues impacting Commvault deployment success.
Use in-depth knowledge of Customer to identify other solutions opportunities within accounts and communicate them to the Commvault Account Team.
Participate in Quarterly Business Reviews and collaborate on process improvements.
Work with the ESP Program Manager to evolve the ESP Support framework.
Experience with cloud platforms such as AWS, Azure, or GCP is preferred.
Successful management of large-scale, billable customer programs.
Proven technical background in enterprise-class Commvault solutions.
Advanced skills in Windows and UNIX server administration and troubleshooting.
Ownership mindset with the ability to drive projects to resolution.
Broad IT knowledge including hardware platforms, networking, OS platforms, SAN design, disaster recovery, backup/storage products, enterprise applications, and virtualization.
Experience with data protection, archiving, and replication.
Formal training in Account and Relationship Management.
Familiarity with modern deployment methodologies and infrastructure design.
Bachelor's or Master's degree or equivalent technical training.
Regular collaboration with the ESP SAM team to ensure customer success.
Willingness to travel within the US (up to 25%) for dedicated assignments.
French Speaker preferred
Continuous professional development, product training, and career pathing.
Generous benefits supporting your health, financial security, and work-life balance.
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We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
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