Head of Client Support Services

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world.

Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

Aramark Canada is looking for a Support Services Manager with experience in the areas of Food Services, Housekeeping, Laundry and Maintenance Services for an opportunity to service a Healthcare Facility in the Victoria area.

Reporting to the District Manager, the Support Services Manager is responsible for the food and facilities contract at the site including its financial accountability, and compliance with the standards established by Aramark, regulatory agencies and client. Establishes and maintains effective working relationships with other departments to provide a unified food service experience for residents, visitors and employees.

Ensures compliance to food safety, sanitation, and overall workplace safety standards.

Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.

Provides overall direction and manages performance for all Supervisors and front-line employees, ensuring employee development, engagement and compliance with human resource related policies and standards.

Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling.

Responsible for ordering, Inventory, Menu Development, Production Planning

Maintains and Verifies Employee work schedules through web-based payroll tracking systems

Assists Food Service Supervisor in ordering, Inventory, Menu Development, and Production Planning

Monitors and Verifies Accounting Documentation through web-based systems.

seniority /scheduling standards and policies

Prepares annual budget with ongoing review, monitoring and approval of all revenues and expenses

Ensures compliance with Aramark audits and Business Conduct Policy

Responsible for all aspects of menu and nourishment cycle development and evaluation in conjunction and collaboration with site Dietitian and Aramark Corporate Menu Development team

Investigates resident, family, and employee concerns and complaints with focus on follow up and appropriate resolution.

Bachelor's Degree or Diploma in relevant field.

Basic Housekeeping Experience or full EVS experience as an asset

Menu management, balancing a budget and working within assigned operational costs / budget

Requires a minimum of 5+year's progressive experience managing operations with financial and operational responsibility for the sites / departments

Computer savvy with Excel, Word and Outlook

Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.

P&L accountability and/or contract-managed service experience is desirable.

Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.

Salary Range: $58,710-$74,160 CAD/ year