Senior Operations Analyst- Salesforce

We help Canadian businesses be better employers. Founded in 2016, our all-in-one employment system allows Canadian businesses to manage employee information, onboarding, performance, time off, employee benefits and payroll.
We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission
We Expect High Performance – we set a high standard and we’re not satisfied with being average

As our Senior Operations Analyst , you’ll be working with our Head of Operations, Canada , and will be instrumental in driving operational excellence across our GTM, CX and Business operations in Canada and the UK . You’ll play a key role in enabling cross-functional performance and aligning regional operations to our global strategy.
Designing and implementing scalable GTM and CX processes across Canada and the UK
Supporting sales and CX teams with operational execution to maximise productivity and efficiency
Leading process automation initiatives to streamline manual workflows and improve performance
Driving clear, consistent reporting and dashboards to enable data-driven decisions

Designing and rolling out automation across Sales, CX and Operations
Supporting Sales and CX teams in day-to-day execution (e.g. lead routing, pipeline management, account assignments)
Developing clean and consistent reporting frameworks with Salesforce, Tableau, etc.
Building dashboards and reports to monitor KPIs and drive strategic insights
Supporting project execution by building detailed project plans and tracking deliverables

Strong working knowledge of Salesforce, Tableau, and sales/CX tech stacks (e.g. Chili Piper, Gong, ZoomInfo, Outreach, LeanData, Zendesk)
Deep understanding of SaaS business models, KPIs and revenue performance metrics
Scrum experience is a bonus

You will work remotely, with the flexibility to own your time and impact
You’ll also have access to a wide range of benefits that include: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
Salary Range: $100,000 – $120,000 CAD (depending on seniority)

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