IT Senior Support Technician

Job Title: Senior Support Analyst

Toronto - 4 Days onsite WFO

Job Summary

We are seeking a Senior Support Analyst with expertise in maintaining and optimizing existing systems, managing change processes, and supporting code management and CI/CD pipelines. The ideal candidate will have hands-on experience with monitoring tools like Dynatrace, strong debugging skills for Angular and Java applications, and proficiency in Microsoft SQL Server scripting. Knowledge of cloud platforms such as OCP (OpenShift) and experience with Stonebranch are highly valued. A proactive, collaborative mindset and prior banking experience are advantageous.

Key Responsibilities

• System Maintenance & Support
• Monitor, troubleshoot, and optimize existing systems to ensure high availability, performance, and security.
• Proactively identify and resolve system issues to minimize downtime.
• Change & Code Management
• Coordinate structured change management processes (e.g., ITIL frameworks).
• Collaborate with development teams to ensure version control best practices (e.g., Git) and code quality.
• CI/CD Pipeline Support
• Assist in maintaining and troubleshooting CI/CD pipelines (e.g., Jenkins, GitLab CI) for Angular and Java applications.
• Ensure smooth integration, testing, and deployment workflows.
• Monitoring & Debugging
• Utilize monitoring tools like Dynatrace to track system performance and identify anomalies.
• Debug Angular and Java applications, analyzing logs with strong logical skills to resolve complex issues.
• Cloud & Database Management
• Support applications deployed on OCP (OpenShift) or similar cloud platforms.
• Write and optimize Microsoft SQL Server scripts for database maintenance and automation.
• Leverage Stonebranch for job scheduling and workflow automation.
• Collaboration & Documentation
• Work closely with DevOps, development, and operations teams to ensure seamless workflows.
• Maintain clear documentation for systems, processes, and troubleshooting guides.

Qualifications & Skills

- Required:

• 9+ years of experience in technical support, DevOps, or a related role.
• Hands-on experience with monitoring tools (e.g., Dynatrace, AppDynamics).
• Strong debugging skills for Angular and Java applications, including log analysis.
• Proficiency in Microsoft SQL Server scripting.
• Knowledge of cloud platforms (e.g., OCP, AWS, Azure) and job scheduling tools (e.g., Stonebranch).
• Familiarity with change management (ITIL) and version control (Git).
• Proactive, collaborative, and accountable mindset.

- Preferred:

• Prior experience in the banking or financial services industry.
• Certifications in cloud platforms or monitoring tools.