Account Management Director

Close, accessible management
Joining DCM means playing a direct role in projects that drive the aerospace industry forward.
Thanks to our integrated business model, we are involved at every stage—from engineering to production.
Reporting to the VP customer support, the incumbent is responsible for managing customers, acting as a representative of their portfolio and being the contact person (main point of contact) between the company and customers.
Responsible for all activities related to customers (review, update of contracts and knowledge of contracts, quotes, orders, delivery reports etc.) ;
Occasional project management ;
Change management (risk analysis), action case and FAI contract review ;
Participate in project meetings, capture key actions and decisions, communicate appropriate decisions ;
Identify, analyze and escalate any issues, risks or changes ;
Identify and propose process improvements related to project control ;
Customer portfolio loyalty and prospecting ;
Complaint management (quality problems, certificates, RMA etc.).
More than 3 years' experience in account development, negotiation and management will be highly regarded ;
Experience in project management is a strong asset.
Technical skills

Excellent proficiency in French (spoken and written), along with advanced proficiency in English (spoken and written), is required to support regular communications with clients and suppliers outside Quebec;
Good command of the Microsoft suite ;
Experience with EPICOR software will be considered an asset ;
Experience in the manufacturing field and/or aeronautics an asset ;
Knowledge of R&O and military field (an asset).
Personal skills

Ability to build trust with customers, partners and staff;
Demonstrate good interpersonal skills, listening skills and a good level of quick analysis ;
Be autonomous and rigorous to be able to organize one's daily tasks and not miss any customer deadlines ;
Knowing how to withstand stress without losing precision and quality in the answers given to customers ;
Be well organized and able to effectively manage multiple priorities ;
Ability to manage multiple projects at once ;
This posting is intended for all individuals, without distinction of gender, in accordance with our commitments to equity, diversity, and inclusion.