Customer Success Manager
Full-time
Fliip
Description
About FLiiP
FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As a seed-stage startup, we've recently raised over 4 million CAD and are scaling rapidly, aiming to 4x our growth over the next two years. We serve gyms, yoga studios, martial arts centers, and other fitness businesses with powerful software solutions that streamline operations and improve customer management. We're part of the Google for Startups Accelerator and backed by top investors.
Role Overview
We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness industry clients, ensure they achieve their business goals using FLiiP, and contribute to our rapid growth trajectory. You'll work closely with sales, product, and support teams to deliver exceptional customer experiences.
- Guide new clients through the onboarding steps while transitioning from their previous software to FLiiP
- Identify opportunities for account expansion and revenue generation within our customer base
- Advise customers on how to improve their performance and their return on investment
- Clearly communicate the benefits of new product features and ensure customers adopt them quickly
- Work closely with our product and engineering teams to resolve issues
- Work collaboratively with clients to help them fully understand our value and achieve results
- 3-5 years of customer success, account management, or client-facing experience
- Bilingual - French/English (written and verbal) with a preference for english native speakers
- Experience in B2B SaaS or technology environments
- Proven track record of managing customer relationships and driving retention
- Analytical mindset with ability to interpret customer data and usage metrics
- Self-motivated with excellent organizational and project management skills
- Experience in fitness, wellness, or related industries is an aset
Personal Attributes
- Proactive Builder: Takes initiative and drives improvements independently
- Data-Driven: Uses metrics to inform decisions and measure success
- Team Player: Collaborative approach with strong cross-functional skills
- Relationship-Oriented: Builds trust and meaningful connections with clients
- Curious & Quick Learner: Adapts quickly and embraces new challenges
- Resilient & Adaptable: Thrives in fast-paced startup environment
- Positive Attitude: Maintains optimism and grows with feedback
- Competitive salary and benefits package
- Hybrid work model with flexible remote culture
- Health & insurance benefits
- Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move
- Direct access to executive team and significant growth opportunities
- Career advancement opportunities in various department (Customer Success, Sales, Marketing, etc.)
Vacancy posted 7 hours ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in Brossard, QC vacancy
- Description de l'entreprise À PROPOS DE NOUS Indigo est un lieu à la fois réel et virtuel où abondent les livres, les idées et les produits « mode de vie » bien conçus et où l’on trouve les gens créatifs qui contribuent à sa réussite. Nous croyons en l’importance des...SuggestedFull timeWork at officeLocal areaFlexible hoursWeekend workDay shiftAfternoon shift
- ...The Customer Relations Specialist is responsible for resolving issues and recovering and retaining the most demanding customers across our global network (Americas, EMEA, and Asia Pacific). This role will be Working closely with the dealer network, customers, and customer service...SuggestedFull timeSummer workFlexible hours
- ...renewable energy asset performance management. Our Unity platform manages... ...storage assets across 600+ customers and 18,000+ sites in 70+... ...technical expertise and high-impact customer engagement within Power... ...teams. Partner with Customer Success on accounts where SCADA...SuggestedFull timeWork at office
- ...extensive and widely deployed renewable energy management suites in the market. With over 300 GW of... ...asset lifecycle. We are looking for a Customer Solution Consultant to join Power Factors... ...team. Partner with Customer Success on accounts where adoption challenges or...SuggestedFull timeWork at office
- ...WHAT YOULL DO Youll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic seeking inspiration and knowing your audience and...SuggestedPart timeRemote workFlexible hoursNight shiftWeekend workAfternoon shift
$120k - $180k per year
...careers. We are currently seeking an experienced construction project manager—whether an accomplished intermediate professional or a seasoned... ..., and entrepreneurial mindset needed to drive this project to success. In this key role as a construction project manager, you will...Price workFor contractorsFor subcontractor- ...including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to... ...software (app/cloud) preferred Other Success Measures Software deliverables are clearly...Permanent employmentFull time
$78k per year
...suppliers for food and other supplies Participate in marketing plans and implementation Leading/instructing individuals Address customers' complaints or concerns Experience and specialization Computer and technology knowledge MS Excel MS Office MS Word...Remote work- ..., and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with... ...and AI enabled Job Description As a Product Operations Manager , you’ll lead the way in how products move from delivery to...Full timeManual laborFlexible hoursAfternoon shift
- ...operations Evaluate daily operations Plan and organize daily operations Manage staff and assign duties Determine staffing requirements Resolve issues that may arise, including customer requests, complaints and supply shortages Work conditions and physical...Temporary work
- ...the company's data strategy by managing projects based on the... ...information systems (repository data, customers, company’s articles and... ...transforming commercial data, customer insights, and market intelligence... ..., including Revenue Growth Management (RGM), Commercial Analytics,...Full timeWork at office
- DYNAMITE - Assistant Manager - Quartier DIX30 Overview At Dynamite,... ...team, our innovation, and our customers. We are proud to hire and retain... ...shopping experience for each customer, while leading and inspiring a... ...You are an integral part of the success of your store! Qualifications...Work at officeFlexible hoursAfternoon shift
- ...solve problems in spaces, light, and more things to come for our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE:... ...and services, including lighting, lighting controls, building management solutions, and location-aware applications. Job Summary...Long term contractFull timeLocal areaRemote workShift work
- ...ZoneBilling (ZAB) et Advanced Revenue Management dans NetSuite Familiarité avec des... ...managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages... ...books, with many interactions with Sales, Customer Success and Delivery teams. Your success will...Full timeContract workTemporary workWorldwideFlexible hours
- ...within the Supply Chain and beyond, the full implementation of the Customer’ contractual requirements for the Equipment to be delivered,... ...the projects team to drive execution of the allocated Project Manage Supply Chain action progress plan to ensure On Time Delivery, Quality...Long term contractFull timeContract workRelocation package
- ...to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and... ...Strong administration, organizational, planning and time management skills to work in a fast-paced environment. Hands...Part timeWork from home
- ...will be required to: Help members with their financing and investment needs. Incorporate estate planning and wealth protection. Manage business relationships, assess satisfaction and service quality, follow up on these relationships and identify areas for improvement....Full timeInternshipRemote workFlexible hours
- ...contribue à la stratégie commerciale globale. The Supplier Quality Manager demonstrates accountability for functional, business, and broad... .... Behavioral Skills / Competencies Ethics and values Customer focus Conflict management Managerial courage Ability to...Long term contractFull timeRelocation package
$17 per hour
Shift Manager - Fast Food Restaurant Tim Hortons Location Brossard, QC Salary 17.00 hourly / 30 to 40 hours per week Full time Early morning, Morning, Day, Evening, Weekend Starts as soon as possible Languages French Education Secondary (high) school graduation certificate...Hourly payFull timeImmediate startRemote workShift workWeekend workDay shiftAfternoon shiftEarly shift- ...in a manufacturing environment, ensuring labor hours control, management of technical documentation, and availability of materials and components... ...and English to be able to communicate with international customers and suppliers GE Vernova GE Vernova est une société...Full timeContract workRemote workRelocation package
- ...currently seeking a Territory Manager—Material Handling for our... ...creation, fostering, and growing of Customer relationships within the... ...New and Used Wholegoods. A successful Territory Manager (TM) will drive... ...we’re at our best. Our success is driven by a passionate belief...Full timeApprenticeshipDay shift
$150k - $200k per year
...human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants The Successful Applicant En tant que Gestionnaire de programmes produits, vous avez le profil suivant : Diplôme en ingénierie, en gestion ou...Permanent employment$60k - $75k per year
...Vous reconnaissez que nous créons un monde meilleur, ensemble. ------------------------------------------ Assistant Store Manager FULL-TIME Your Opportunity at ARC’TERYX: You lead a team, in partnership with your Store Manager, that delivers best in class...Full timePart timeWork at officeShift workWeekend workAfternoon shift- ...reservations, processes payments, and delivers 24/7 customer support, all without human intervention.... ...platform integrates directly with rental management systems, giving operators instant call... ...They are hiring a Customer Success Manager to own onboarding, adoption, and...Long term contractContract workInternshipImmediate start
- ...The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders...Full timeContract work
- ...transforming how restaurants engage with their customers using AI-powered voice technology. Our... ...phone calls 24/7 to take bookings, manage reservations, answer FAQs, promote specials... ...started. About The Role As our Customer Success Manager, you’ll be the face of Sadie to...Long term contractFull timeLive In
- ...s driving performance, then turn those insights into repeat successes. Motion is built to help teams do exactly that. Our platform... ..., culture, and conviction behind what we’re building. Customer Success Manager the role in one paragraph Most CS jobs are about driving...Permanent employmentFull timeSummer workWork at officeRemote workWork from homeShift work
Motion
Montréal, QC8 days ago $107k - $148k per year
...Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer... ...hybrid working model. The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers...Long term contractFull timeInternshipWorldwideFlexible hours- ...Attention to detail, analysis, organization and time management; Team spirit and excellent customer service skills; Ability to handle highly confidential... ...While all job applications will be considered, only successful candidates will be contacted. The masculine credits...Full timeLocal areaFlexible hours
$64k - $96k per year
...connected ecosystems through our energy management, automation, software, and digital services... ...teams to deliver solutions that meet customer requirements. This position is ideal for... ...creating a great culture to support business success. We believe that our IMPACT values –...Full timeTemporary workInternshipDirect hireFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- partner success manager Brossard, QC
- senior customer success manager Brossard, QC
- technical customer success manager Brossard, QC
- customer success manager work from home Brossard, QC
- customer success manager remote Brossard, QC
- customer success manager Brossard, QC
- customer Brossard, QC
- customer success Brossard, QC
- partner success manager
- senior customer success manager