Reception | Client Services Support Clerk

Posting End Date: March 11, 2026
Employer: Shared Health
Site: Health Sciences Centre
Department / Unit: Information & Paging
Anticipated Shift: Evenings;Weekends
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Under the general supervision of the Manager - Admitting/Patient Registration, the incumbent is responsible for answering telephones and exercising judgment when using the automated database to access information and screen calls. Provides Health Sciences Centre (HSC) receptionist functions by greeting, directing, and assisting internal and external customers. As part of the paging duties, monitors and announces all public address codes, including medical emergency and contingency codes. Contacts physicians and Administrative Personnel via the use of the public address, internal and external paging systems; One-year related experience (call centre, secretarial/reception, or other related experience or equivalent combination of training and experience).
Certificate in Communication and Customer Service preferred.
Minimum of 40 wpm, basic alpha-numeric data entry skills, and medical terminology (pass mark 75%) required.
Computer skills required including Microsoft Office (Word, Excel and Outlook).
Superior command of English (oral and written) and superior interpersonal communication skills required.
Must have excellent customer service (communication) skills and good telephone skills (including diction and telephone manner).
Ability to adapt readily to emergency situations and to work independently with minimal supervision throughout multiple shifts is required.
Courteous and respectful when interacting with patients, the general public and other staff.
Frequent contact and communication with patients, visitors, the general public, outside agencies and hospital staff including health care professionals.
Working knowledge of windows, email, word-processing and database applications required.
Ability to work days, evenings, nights and weekends in a 24/7 work environment.
Fast-paced position involves constant verbal communication and contact with the public and patients.
Sitting for extended periods of time and continuous use of a computer and paging system.
Good memory retention is an asset.
Must be able to deal with difficult situations in a calm manner when dealing with the public.
Represent the Shared Health/HSC organization in a diplomatic and professional manner to the general public, staff, volunteers and patients.

If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.
This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.