Full Time Retail Store Manager

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
Store Name/Number: ON-Stock Yards Village (1690)
Full Time/Part Time: Full Time
As the next Store Director at Sephora, you will oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and human resource functions of your store. Our Store directors ensure adherence to the Sephora concepts and culture, ensuring maximum profitability and compliance with Sephora’s objectives and policies. Reporting to the District Manager the Store Director’s team can include our Talent & Business Operations Managers, Client Experience Managers, and Beauty Services Managers.
What you’ll be doing as a Store Director at Sephora
Store Budget & Business Results.

• Forecast sales and payroll with your District Manager to drive store results.
• Monitor daily, weekly, and monthly sales results and communicate with staff members.
• Achieve store’s sales plans and operating profits while maintaining expenses. While managing and measuring the effectiveness of business strategies, adjusting when needed.
• Develop strategies to grow business, leveraging the customer loyalty program, events, product knowledge, and services.

Human Resources.

• Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
• Recruit, interview, and hire for all positions according to business needs.
• Ensure a coaching culture is present that includes timely acknowledgement of successes, and feedback on opportunities. Both through day-to-day coaching and through quarterly development meetings.

Conduct inventories, maintain updated inventory records, and communicate inventory issues/concerns to key stakeholders.

• You have a minimum of 5+ years of senior management experience in the beauty, retail, or customer service industry.
• You have a proven track record of coaching a high-performing team and have a passion for training, development, and education.
• You have previous experience recruiting, staffing, and hiring across all store positions, including leadership.
• You are effective in time management, problem-solving, and communication both verbal and written. With experience in Windows, Word, and Excel.
• You have strong business acumen and the ability to analyze sales trends and react appropriately, with a proven track record of meeting or achieving targets or KPIs.
• On-site: You will work at the location specified in the job posting.
• We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.
• Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.
• This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.
• We invest in training and support internal mobility across Canada, helping you reach your career goals. The compensation ranges between CAD$ - CAD$ . In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.