Sales Processor

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

We are looking for a Senior Microsoft Sales Administrator to join our team and support our Microsoft Category and Sales teams in servicing Microsoft customer agreements. You will be responsible for managing various account activities aligned to creating, managing, and renewing Microsoft quotes and contracts. You will also serve as initial point of contact for daily customer requests on existing Microsoft contracts and ensure customer satisfaction and retention.

You should also have a foundational understanding of Microsoft products and services; experience with Salesforce or other CRM tools is preferred. Submit and manage Salesforce cases for common quote, order, and contract activities

Support EA, EES and CSP contract requests including contract creation, product increases and product decreases

Assist customers with access to product keys, portal support, providing documentation after the customer has purchased licenses

Handle daily customer requests on existing Microsoft contracts and provide timely and accurate responses

Navigates as-is renewals and basic transactional activities to support customers and sales teams

Coordinate with the sales team to provide information and documentation for Microsoft products and services

Provide administrative support to Microsoft Category specialists and sales teams as needed

Maintain records and files of sales activities and transactions

Stays updated on the latest Microsoft products and services and contributes best practices and process improvement to a center of excellence

5+ years of experience as a sales administrator or coordinator, including experience within the IT industry

• At least two years experience with Microsoft licensing models and agreements, such as Enterprise Agreement, Cloud Solution Provider, and Microsoft Customer Agreement
• Strong knowledge of Microsoft operational tools including the Volume Licensing Service Center, Microsoft Admin Center, and Microsoft Partner Center
• Certified as a Microsoft Partner-Commercial Executive (P-CE)
• Experience with Microsoft products and services, such as Azure, Microsoft Copilot, Microsoft 365, and Windows 10
• Proficient in Salesforce and Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Ability to handle complex customer inquiries and issues within Enterprise or Public Sector customer effectively and professionally
• Able to work independently and collaboratively with the sales team and other departments, and manage multiple tasks and deadlines in a fast-paced environment

In addition to the base salary, this role is eligible for additional elements of compensation including (cell allowances and annual bonus.), Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other

Flexibility: Plan your workdays in a way that suits you best

Inclusion & Equal Opportunity Employment

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

We are ready to help:

With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. EoE/Vet/Disability