IT Support Administrator / Helpdesk (Information Technology)

Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 50 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.

Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.

The company’s state-of-the-art fleet consists of 14 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite. Reporting to the Manager, Network and Telecom, the incumbent provides the technical leadership and specialist expertise required for the operation and support of the Constellation Management System/System Model running within a high-performance compute environment (HPC). The candidate’s primary focus is to monitor, maintain, troubleshoot and support HPC nodes which are integral to the day-to-day operation of the company. These activities include managing the hardware, software installations and configuration, optimization and management of the environment. Other activities include operational, day-to-day requests including migration of nodes, system access requests, resolution of security alerts, and providing second level problem assessment, triage, research, and resolution of incidents and requests, and capable of applying technical expertise at a superior level. Assist with the creation and publication of end user documentation as new technology is released and systems are migrated.

Candidates must be willing to be onsite in the office at least 4 days per week.
Identify, diagnose, and resolve level two problems for users of the software and hardware, LAN and WAN, VPN, the Internet, mobile devices, and new computer technology; Respond to more complex issues (second line support) escalated by the first line support using problem-solving skills and analysis to identify root causes of issues, determine course of action and propose creative solutions.
Manage day-day operations and support of the HPC environment (Linux).
Take ownership of capacity, availability and performance of the HPC cluster(s).
Support end users in the submission and management of jobs based on Slurm and OpenHPC.
Migrate existing nodes as required to Linux.
Implement patches and upgrades to Linux, Slurm and OpenHPC as required.
Install new servers and storage, build new clusters, configure and manage Linux distributions, hypervisors (KVM) and tooling.
Escalate priority support issues to senior staff and/or other corporate technology groups
Collect and document all relevant information prior to escalation to allow senior staff to operate efficiently
Assist in tracking helpdesk calls pertaining to application, networking, and systems problems and issues.
Assign username, password and access right permissions for multiple proprietary applications, as well as client software.
Identity Management and multifactor authentication with integration between Active Directory and Linux platforms.
Perform hardware & software audits.
Provide emergency support on incidents as required.
Incident on-call rotation as required.
Day-to-day operational support.
A Diploma or Degree in a relevant area of study with a preference for Computer Science together with demonstrated operational network-related experience.
Minimum of 2 years in Information Technology (with a related University Degree) or minimum of 7 years in Information Technology (with a three-year College Diploma).
Industry certifications such as MCSE, CISSP are a strong asset.
In-depth and demonstrated experience in the installation and operation of Linux platforms in an Enterprise environment (Ubuntu/RedHat).
Working technical knowledge of network systems.
Working technical knowledge of current systems software, protocols and standards including Active Directory.
Identity management using Microsoft Identity Manager and Azure AD Connect.
Solid understanding of the Windows based endpoints.
Solid scripting experience (e.g. Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks.
Prioritize and schedule work as necessary to maintain department standards and service level agreements
Ability to speak effectively before groups of internal employees, communicate technical information, create and deliver presentations and information sessions to both technical and nontechnical personnel.
Demonstrated experience in applying technical expertise and in-depth evaluation to solve complex problems in own area of expertise.
Ability to create and maintain documentation and training materials, including KB articles, for technical staff and end-user audiences.
Microsoft Windows experience is an asset.
Bilingualism (English/French) is an asset.
Decision Making & Supervision
Make decisions and recommendations within established procedures, based on troubleshooting and analysis.
Coordination with helpdesk, network/telecom, platform, and security teams.
Work under minimum supervision.
Generally comfortable working conditions with lifting and onsite installations.
Moderate visual concentration in use of video display terminal.
Appropriate security clearances required.
Occasional off-hours support may be required.
Participation in group pager rotation (‘on call’).
#We are committed to providing the best candidate experience possible including any required accommodations at every stage of our interview process. All accommodation information provided will be treated as confidential.