OPL System Specialist

Requisition ID: 23305

Department: Ottawa Public Library

Service: Facility Technology Services

Employment Type: 1 Full-time Permanent Position

Work Hours: 35,00 /hours per week

Affiliation: CUPE 503 - Library/Full Time

Salary Information: $66 515,54 - $77 837,76 annually (2026 rates of pay)

Location: 100 Tallwood Drive

City: Ottawa, ON

Job Category: Ottawa Public Library

Application Close: 18/08/2026

Job Summary

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach.

You oversee the Integrated Library System (ILS) and related applications, perform database maintenance; design and/or generate ILS statistical reports; provide support to staff and users; liaise and consult with management to identify opportunities for improvements; and participate on project teams, committees and working groups as required.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

Education And Experience

Completion of 2 year Library Technician Diploma.

Minimum of 2 years of related experience in providing database and computing support for a multi branch operation.

KNOWLEDGE

• Knowledge of integrated library systems (ILS)
• Word processing and spreadsheet software
• Technical acumen and aptitude
• Microcomputer hardware, software and various peripherals.
• Microsoft NT and MS Windows
• Library operations, including circulation control, catalogue searching, and database maintenance
• To prepare and analyze statistics
• Automated information retrieval
• Knowledge of customer service techniques and protocols. Working knowledge of applicable occupational health and safety legislation
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

Competencies, Skills And Abilities

• Data-entry, retrieval and keyboarding skills including use of standard office equipment, including operating an IBM compatible computer in Microsoft Windows and Microsoft NT
• Strong interpersonal skills, ability to deal with staff/public and handle multiple tasks concurrently
• Customer service orientation, including the use of tact, discretion and confidentiality
• Excellent verbal and written communications skills
• Exercise effective judgment and independent decision-making capabilities
• Well-developed organization skills and attention to detail
• Demonstrated problem-solving skills
• Able to work independently and effectively as a team member
• Research skills, including the ability to learn new technology and apply its use to the current integrated systems structure, to further technological innovation and access for both internal and external clients

What You Need To Know

• Language Requirement: English oral, reading, writing
• Additional vacancies may occur during the competition process.
• Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (email: View email address on ca.workus.org) at View phone number on ca.workus.org Employee Service Centre at View phone number on ca.workus.org or via email at ***email_hidden*** .