Senior Customer Service Specialist

At KPMG in Canada, our people bring their unique perspectives to Canada's most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. More than 700 partners and 5,600 employees provide essential services to a wide range of public and private companies, not-for-profit organizations, and government entities.
Our Deal Advisory, Corporate Finance, and M&A professionals help buyers, sellers, private investors, public administrations, and lenders develop and execute value strategies.
Large-scale transactions, such as mergers and acquisitions and major project financings, are inherently riskier than day-to-day operations. It is important for our clients to mitigate these risks as much as possible by seeking advice from experienced advisors who are familiar with these types of transactions and understand what to expect.
We provide end-to-end transaction support: strategy definition, sell-side preparation, vendor assistance, financial and commercial due diligence, financial modeling, financing structuring, negotiation support, and contractual risk mitigation. We also assist clients with closing activities and financing decisions.
Our Deal Advisory team encompasses the following service areas: Transaction Services, Valuation, Corporate Finance (M&A and financing), Restructuring & Turnaround, and Infrastructure Advisory. In Québec City, this integrated approach provides direct exposure to different types of transactions and multiple stages of the deal lifecycle, from initial strategy through execution, financing, and closing.
Our clients include private equity funds, large public companies, private companies, financial institutions, project sponsors, and public organizations. KPMG in Canada is part of a global network of member firms.
KPMG's Deal Advisory team is seeking an Advisor or Senior Advisor for its Québec City office. The successful candidate will join a multidisciplinary transaction team supporting corporate clients, investors, lenders, and public organizations in the context of mergers and acquisitions, financial due diligence, business sales, corporate financing, debt financing, and project financing.
As an Advisor or Senior Advisor, you will contribute to a variety of transaction engagements, including:

• Conduct buy-side and sell-side financial due diligence, including analysis of quality of earnings, working capital, net debt, cash flows, financial projections, contractual commitments, and key financial risks.
• Support corporate clients, funds, lenders, and investors in mergers, acquisitions, divestitures, recapitalizations, and strategic investments.
• Participate in business sale mandates, including preparing transaction documents, performing financial analysis, coordinating the process, addressing buyer inquiries, and supporting negotiations.
• Contribute to corporate finance, debt financing, and project financing mandates, including capital structure analysis, financial modeling, financing scenario evaluation, and supporting discussions with lenders, investors, or public partners.
• Perform financial modeling work, including operating models, DCF models, financing models, sensitivity analyses, transaction scenarios, and capital investment projects.
• Identify key issues, formulate clear financial insights, and produce deliverables for clients, investors, lenders, legal advisors, and other stakeholders.
• Work within multidisciplinary teams alongside M&A, corporate finance, infrastructure, valuation, tax, restructuring, strategy, and financial modeling practices.
• Support the preparation of proposals, client presentations, marketing materials, and industry analyses.
• However, they are also provided with paid time off to attend to personal obligations.

This position requires proficiency in English. As reference materials and deliverables are in English, strong command of both French and English is required to ensure effective communication with clients. Additionally, the selected candidate will be required to support and collaborate with English-speaking colleagues or stakeholders across KPMG Canada outside of Québec.
or CFA, CBV, designation is an asset.

• experience in M&A within a consulting firm, corporation, bank, or private equity firm is an asset.
• Other combinations of education, professional experience, and relevant skills will be considered, particularly for candidates with experience in finance, accounting, audit, transactions, financial modeling, banking, investment, advisory, infrastructure, or project finance.
• Strong interest in transactions, mergers and acquisitions, corporate finance, and investment projects.
• Strong analytical skills with the ability to quickly interpret financial statements, financial models, performance indicators, and business issues.
• Advanced proficiency in Microsoft Excel; experience with financial modeling, scenario analysis, or preparing transaction presentations is an asset.
• As reference materials and deliverables are in English, strong command of both French and English is required to ensure effective communication with clients;
• Willingness to travel internationally, as needed

Providing you with the support you need to be at your best
Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. If you require support, please contact KPMG's Employee Relations Service team by calling View phone number on qcjobcentre.ca.
Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework.