Sales Specialist Retail F/H

The Sales Consultant is responsible for managing all aspects of the New or Used Car Sales process from the point the customer walks into the dealership to the point of sale and beyond. The Sales Consultant will be passionate about building an ongoing relationship with the customer with the objective to create Brand loyalty and the highest level of customer satisfaction.

The Sales Consultant is an expert listener and is a master at executing each step/process within the Sales cycle. The Sales Consultant is results oriented and has a keen eye for "the details". They continually work at becoming a Product Knowledge expert and strive to provide each customer with a personalized retail experience.

The Sales Consultant is focused on achieving sales targets and utilizes the tools provided to them to assist them in their mission for sales excellence. As a team player, the Sales Consultant fosters good relationships with personnel in all areas of the dealership.

Develop Strong Relationships with Customer and continue to develop the Relationship:

Greet customers in a prompt, friendly and courteous manner.

Listen to customer needs and take action.

Assist customers in understanding the offering and then selecting an appropriate vehicle.

Create a customer base through effective contact methods that work for the customer.

Keep detailed records of all interactions with customers.

Handle all customer queries and concerns with a genuine intent to resolve their problem or issue.

Make prospecting calls and follow-up with customer within specific time-frames.

Listen to and document customer needs and expectations throughout the sales visit.

Follows-up with customers in a way that works best for them.

Commit to the Dealership Brand

Stay up-to-date on all dealership training programs.

Be able to explain technical features, options and their benefits.

Actively maintain the cleanliness of personal and team workspaces.

Excellent customer service skills including listening and the ability to impact and influence others.

Organized and an attention to detail with the ability to document customer needs.

Flexible and open to change; take on special tasks as needed.

Ability to manage customer complaints and to solve difficult problems.

Basic computer skills and knowledge of Microsoft Office

Minimum High School Diploma or Equivalent.

College certificate or additional courses would be an asset.

Automotive sales experience would be an asset.

Provincially licensed as recognized by the MVDA (OMVIC, AMVIC, etc.)

Adaptable to work evening and weekend shifts as scheduled.