Account Manager Grocery

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. Are you a dynamic sales professional with a passion for building client relationships and driving revenue growth? We're seeking a talented Strategic Account Executive to expand our client base and deliver exceptional solutions to our valued customers. You have 5-10 years of Account Executive experience selling B2B SaaS solutions into Strategic and Enterprise accounts.
Demonstrated experience prospecting and building pipeline in a competitive market.
You have strong sales acumen, executive presence, effective time management and organization skills.
Prior experience in customer service automation and/or Generative AI sales is considered a plus.
You are open to travel for client visits.
Own the entire sales motion for Strategic accounts.
Manage and close expansion opportunities within your existing customer base.
Build and maintain a strong sales pipeline alongside Sales Development Representatives, achieving net-new business quotas.
Develop a territory plan that supports the successful execution and achievement of sales targets.
Accurately forecast quarterly results to Sales Leadership.
Collaborate closely with Customer Solutions Consultants to deliver impactful product demos to key stakeholders.
Unlimited Vacation: Extended health coverage, dental, vision, travel, and life insurance.
Wellness Account: Employee & Family Assistance Plan: Resources to support you and your loved ones.
Flexible Work Schedule: Balance your work and personal life.
Remote-First, In-Person Friendly: Options to work from home or at our local hub.
Learning & Development Budget: Invest in your long-term growth goals and skills.
Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
Hands-On with LLMs: Enhance your expertise in leveraging large language models.
The above Benefits and Perks only apply to full-time, permanent employees.