Inside Sales and Customer Support Specialist

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. Ply Gem Canada, a part of Cornerstone Building Brands, is looking for a passionate, ambitious individual with a drive for sales and career growth to become part of our thriving team. Reporting to the Branch Manager and working closely with Outside Sales Representatives the Inside Sales Representative is responsible for providing sales support and maintaining positive customer relations while responding to problems and inquiries. Additionally, this successful candidate will work towards maintaining productive working relationships with internal and external customers and coordinating all orders from receipt to delivery.
Assist customers and Outside Sales Representatives with all inquiries regarding product, shipping, guidelines, warranty, etc.
Involved with the blueprint takeoff process, and quoting & ordering processes through direction from the Branch Manager and information from Outside Sales Representative
Coordinating the scheduling of orders with Production Control when customer requests
Run weekly open order report and follow up on open orders with customers.
Handle order change and rush request from Dealers and Sales team in a timely manner
Maintenance of sales files in conjunction with the Outside Sales Representatives and Branch Manager
Take part in employee review process, including establishing yearly goals and objectives that align with the Branch, Corporate and personal goals and objectives.
Continuous improvement in order management. Are the primary point of contact internally for the accounts they represent
Payment and cash processing of orders and ensure payments and account statements are in order
Communicate with shipping departments and customers regarding shipping errors and discrepancies.
Responsible for servicing customers directly by telephone, email. Confident in making sales calls if needed, and engaging directly with customers
This role has the potential to grow into an Outside Sales opportunity within the company.
Fully on-site at the PGC location
High school diploma or equivalent
Typing skills of at least 40 WPM
2-3 years prior experience as an Inside Sales Representative or similar role
~ Experience with plan reading and estimating is an asset

Computer literate; Proficiency in using the Office Suite of products including (Word, Excel, and Outlook)
Cornerstone Building Brands Canada is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process.