Membership Services Coordinator

Reports To: Membership Manager
Pay Grid: Level 2 - $18.60/hour
Department: Health, Fitness, and Aquatics
Hours: Full-Time – 40 Hours

YMCA of Southeastern Alberta strives to integrate our commitment to diversity and social inclusion in all that we do. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you!
In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.
We believe in each other – honouring our strengths, diversity, perspectives, and passions.
Must have a valid driver’s license with a class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of $2,000,000 in liability coverage

Proficient computer skills, MS Office suite an asset
Strong leadership and management skills
Able to deal with difficult situations and complaints with confidence
Excellent customer services, organization, and time management skills
Able to work days, evening and weekend shifts

Reporting to the Membership Services Manager, the Membership Services Supervisor, is responsible for providing leadership to the Membership Services team on behalf of the South Ridge and Downtown branches. This is a key role to help advance member satisfaction and growth. Maintain high service standards and satisfaction ratings that are reflected in the achievement of annual membership growth and retention targets.
Provide front line support and assistance to the facility team and departments as required
Communicate a large quantity of information clearly and concisely in person and over the telephone by understanding the organizational structure of the YMCA
To be available in person (when possible), by phone, text, or email as support for your staff, and if required by Membership Manager
Assume full control of the building in the event of an emergency requiring the evacuation of the facility
May lift or move items up to 50 lbs including children

Employee Assistance Program

• 2 weeks paid vacation after 3 months prorated based on start date
• With a cover letter, resume, and 3 professional references (email addresses and phone numbers) who can attest to your character and previous work and/or volunteer performance.