Technical Account Management manager
Stripe
Remote
- Remote job
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
Strategically support Stripe’s largest and most complex users.
Provide a gold standard experience to your assigned accounts’ key stakeholders
Work with the wider Operations Team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
Foster long term user relationships that grow loyalty to Stripe and Stripe products
Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
Collaborate on the continued design of this support offering
Create user-facing content for long term solutions
If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
5+ years experience in enterprise level client-facing work
- Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and comfort building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization
Experience practicing in small to medium scale project management
Experience with tools like Postman, xCode, Python, Webhooks, and ETL
Vacancy posted more than 2 months ago
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