Client Service Advisor - Administration
Top Tier Talent Group
Administrative Professional – Service Operations
Position Overview
We are seeking a highly organized and proactive Administrative Professional to support a growing Service Operations group . This role works closely with Service Coordination and Dispatch and provides essential administrative support across the service team.
The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced service environment where priorities can shift throughout the day. This position plays a critical role in keeping service execution running smoothly through accurate documentation, clear communication, and strong administrative support.
What You’ll Be Responsible For
Service Administration & Client Support
Prepare and distribute daily service reports to clients
Respond to client requests for Certificates of Insurance (COI), WSIB, and other compliance documentation
Maintain accurate and up-to-date compliance records for the Service group
Ensure all client-facing documentation is professional, accurate, and delivered on time
Support consistent and reliable communication between internal teams and external clients
Documentation & Template Support
Draft, update, and maintain Preventative Maintenance proposal templates
Assist with the preparation and formatting of RFP (Request for Proposal) documentation
Proofread and standardize service-related documents to align with company standards
Ensure templates and documents remain current and organized
Administrative & Data Support
Perform data entry related to service work orders, proposals, and documentation
Provide general administrative support to the Service team as needed
Organize and maintain digital and internal records
Support the team during peak service periods to prevent administrative delays
Working Relationships
Works closely with the Service Coordinator / Dispatch lead
Provides administrative support to Service Managers, Estimating, and Field Operations
Acts as a central point of administrative support for the Service Operations group
What We’re Looking For
Strong organizational and time-management skills
High attention to detail and accuracy
Comfortable managing multiple tasks and changing priorities
Clear, professional written communication skills
Confidence using standard office tools (email, Word, Excel, PDF software)
Previous experience in an administrative, coordination, or support role
Experience in a service, construction, facilities, or operations environment is considered an asset
Why This Role Matters
This is a highly visible support role within the Service Operations team
You’ll play a direct part in maintaining service flow, client confidence, and documentation accuracy
The role offers room to grow as the Service group continues to scale and evolve
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