Client Service Advisor - Administration

Administrative Professional – Service Operations

Position Overview

We are seeking a highly organized and proactive Administrative Professional to support a growing Service Operations group . This role works closely with Service Coordination and Dispatch and provides essential administrative support across the service team.

The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced service environment where priorities can shift throughout the day. This position plays a critical role in keeping service execution running smoothly through accurate documentation, clear communication, and strong administrative support.

What You’ll Be Responsible For

Service Administration & Client Support

Prepare and distribute daily service reports to clients

Respond to client requests for Certificates of Insurance (COI), WSIB, and other compliance documentation

Maintain accurate and up-to-date compliance records for the Service group

Ensure all client-facing documentation is professional, accurate, and delivered on time

Support consistent and reliable communication between internal teams and external clients

Documentation & Template Support

Draft, update, and maintain Preventative Maintenance proposal templates

Assist with the preparation and formatting of RFP (Request for Proposal) documentation

Proofread and standardize service-related documents to align with company standards

Ensure templates and documents remain current and organized

Administrative & Data Support

Perform data entry related to service work orders, proposals, and documentation

Provide general administrative support to the Service team as needed

Organize and maintain digital and internal records

Support the team during peak service periods to prevent administrative delays

Working Relationships

Works closely with the Service Coordinator / Dispatch lead

Provides administrative support to Service Managers, Estimating, and Field Operations

Acts as a central point of administrative support for the Service Operations group

What We’re Looking For

Strong organizational and time-management skills

High attention to detail and accuracy

Comfortable managing multiple tasks and changing priorities

Clear, professional written communication skills

Confidence using standard office tools (email, Word, Excel, PDF software)

Previous experience in an administrative, coordination, or support role

Experience in a service, construction, facilities, or operations environment is considered an asset

Why This Role Matters

This is a highly visible support role within the Service Operations team

You’ll play a direct part in maintaining service flow, client confidence, and documentation accuracy

The role offers room to grow as the Service group continues to scale and evolve