Operations Manager - Day/Afternoon Shift

As a Care Experience and Coordination Manager you will lead and guide a team of Care Experience Coordinators that support Blooms Digital Health and Home Care Services. In this leadership role you will optimize the effectiveness and efficiency of the team, creating an environment that is conducive to individual and team growth through coaching, mentoring and engaging staff. Intake Coordination and CarePro/Client Management:

• Develops master schedule and manages ongoing staffing needs, while ensuring an appropriate match between client and the abilities/restrictions of field staff (client satisfaction calls within 24 hrs of first shift)
• Communicate with field staff and your team of coordinators to ensure excellent customer service to all clients
• Lead team meetings, capacity planning, resource allocation and reporting on performance
• Maintain the Performance Management process including accessing skills gaps, developing and delivering training support,providing ongoing mentorship and coaching and delivering performance reviews and weekly check-ins
• Organize appropriate coverage of field staff in instances of vacations, leaves of absence, illness or injury
• Monitor and maintain attendance management program
• to internal office
• Create and maintain the client assignments for all the coordinators by geography, contract etc.
• Minimize overtime of field staff
• Support field-staff outside office hours as On-call Manager (occasional evening and weekends) in order to provide assistance and direction in case of an emergency
• Business Development
• Expand our contract with LHIN and 3rd party referral sources
• Work with clinical managers to ensure they remain up to date and bring ideas forward for continuous improvement policies, procedures, and company practices including overtime reduction strategies, field staff shortage strategies

Implement innovative and efficient procedures/strategies in areas of recruitment, placements, administrative tasks and interviews for time-management purposes and to stay within pre-set deadlines and budgets

• Document SOP’s for the intake coordination team for future training purposes
• Collaborates with payroll and HR department to handle field staff inquiries such as payroll issues, letters of employment and leave management
• Mitigate, handle and document, all client and field staff concerns in a timely manner and, as appropriate, notify managers
• Ensure the COVID-19 vaccine policy is upheld amongst field staff (and coordination team) including correct reporting within Axis of vaccine status and attestation forms
• Responsible for completing Incident Reports for all direct reports and field staff who injure themselves on the job within 24 hours of the incident and notifying your direct manager and HR.

Bloom Care Solutions uses artificial intelligence-enabled technology in our recruitment and hiring process to assist with tasks such as screening and evaluating candidates; these tools are used in compliance with applicable Ontario employment legislation, and all hiring decisions are made by human decision-makers.

In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Bloom Care Solutions will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If you require disability-related accommodations, please inform the Human Resources staff. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.