Service Desk Team Leader - Remote
Full-time
Staffix Professional Staffing
Our client a Managed IT company in North York is in search of a Service Coordinator who can deliver exceptional customer service to their clients. They are one of leading IT Solution providers to law firms in the Greater Toronto Area.
Our client is one of the fastest growing IT Support companies in the GTA. Our Service Coordinator is responsible for all non-technical and 1st level technical Support Desk tasks. Responsible for the coordination, support, management and execution of 1st Level proactive and reactive activities to ensure outstanding client support. These activities include
Handle incoming calls/emails/tickets to support our clients
• Monitor incoming incidents reported at the Service Desk and route appropriately to
Assist the Service Desk to help meet all SLA requirements and exercise an ownership
members and contributing improvements where possible to IT Service Desk operations
Collaborate with team and Service Desk Manager to assess process improvement
to improve Support operations
- Comfort with Windows desktop and Microsoft Office Suite
- Experience working in a customer facing (in-person or remotely) role
- Exceptional customer service and communication skills (including C-level)
- Ability to set and manage client expectations
- Strong time management skills
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Service Desk Team Leader - Remote in Vaughan, ON vacancy
- ...Service Coordinator - Vaughan, ON Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer... ...with a high level of accuracy. Monitor inventory and coordination of parts, tools/equipment & other assets to help set our field...SuggestedPermanent employmentFull timeFor subcontractorWork at officeWorldwide
$65k - $75k per year
...Position: Service & Spare Parts Coordinator Location: Vaughan (Concord), ON Employment Type: Existing, Full-Time Permanent position Salary Range: $65,000 - $75,000 / year We are looking for a talented Service and Spare Parts Coordinator to join our team!...SuggestedRemplacementPermanent employmentFull timeRemote workMonday to fridayFlexible hoursDay shift- ...electrical industry. We house the largest inventory to better service our customers and deliver on sales commitments. An... ...products and services, ensuring accuracy and proper pricing. Coordinate with vendors, suppliers, and internal teams to ensure timely order...SuggestedFlexible hours
- ...Contract Service Appointment Coordinator career and employment opportunity awaits you. The Power to Move You Mercedes‑Benz Maple , part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values...SuggestedContract work
$60k - $65k per year
...Position Description The Print Coordinator is the central hub of our client’s production... ...~3-5 years of experience in a print coordination role preferred ~ Working knowledge of... ...result we provide professional recruiting services to clients and candidates in a variety of...SuggestedPermanent employmentFull timeInternshipRelocation packageStoakley-Stewart Consultants
Vaughan, ON24 days ago$24 - $32 per hour
Job Type Full-time Description Position Summary: Logistics Coordinator is responsible for management of shipments and receiving parts for projects & inventory. The Ideal candidate will have excellent communication & organization skills. Responsibilities Determine...Hourly payPermanent employmentFull time$45k - $55k per year
...and warehousing. POSITION OVERVIEW The Millwork Project Coordinator is accountable and responsible for reporting, maintaining, and... ...including customer shipping specifications. Provide customer service, sales support, and backup to Project Manager. Complete individual...Full timeWork at office- ...Job Responsibility: We are seeking a Intake Coordinator(Onsite) to join our BPA team in Vaughn. Benefit Plan Administrators is looking... ...ready to take on the challenge! If you have a claims or customer service experience and have a keen interest in health, wellness, and...Full timeWork at officeLocal areaRelocationShift workWeekend work
$57.3k - $68.76k per year
.... Cardinal Health Canada is currently seeking a Marketing Coordinator on 18-month contract basis to be part of our Marketing Team. This... ...and on boarding. Educate suppliers on Cardinal value add services. Address supplier/customer requests to list products. Merchandizing...Full timeContract workInternshipWork at office$65k - $75k per year
...Project Coordinator – Vaughan, ON Full-Time | Monday to Friday | On-Site $... ...project managers and sales teams with order coordination, scheduling, and documentation Create... ...responsive and solutions-oriented service What You Bring Experience in project...Full timeWork at officeMonday to friday$51.2k - $64k per year
...Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,... ...for us: Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry...Work at officeRemote workWork from home$80k - $90k per year
...Northern Fitness is seeking a Customer Service Manager to oversee daily support operations and lead a growing service team. This role... ...escalations and complex service issues. Review order status concerns, coordinate on fulfillment delays, and maintain service standards....Full timeMonday to fridayRhum
Vaughan, ON2 days ago- ...position: * 1 year experience working as a Care Coordinator for Government contracts (preferred) * Excels at Customer Service and ensuring a positive and quality customer... ...leading innovative ideas Major Duties * Coordination of Community Care + File Management *...Full timeWork at officeDay shift
- ...leader in collision repair with 400+ collision repair Centres across Canada, USA and Italy. Summary The role of the Production coordinator is to take the repair from key to key. As a production coordinator you will need to work with all departments within the collision...Full timeInternshipWork at office
$18.5 per hour
.... Candidates must be a minimum age of 18 years. Joining our Canada’s Wonderland team means you’ll provide guests with exceptional service when they visit the park . You’ll also… Be responsible for installation, basic maintenance, tear down and pack away of all technical...Flexible hoursWeekend workAfternoon shiftWeekday work- ...programs at any time, in accordance with applicable law. This job posting is for an existing vacancy. Position Summary The Onsite Service Representative’s (OSR) main function is to support Grainger’s strategic vision to be Our Customers’ First Choice by providing the...Hourly payFor contractorsWorldwide
$19 - $20 per hour
...real relief, and a real second chance. Our vision? A path to a better tomorrow — starting today. A day in the life of a Financial Service Representative : Build strong relationship by welcoming and engaging customers in person, over the phone, and by email. Demonstrate...Full timeStart today$34.75k - $47.25k per year
Application Deadline: 03/14/2026 Address: 800 Steeles Avenue West Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions...Full timeContract workPart timeDay shift- ...peut-être pas notre nom, mais vous savez où nous sommes. C’est parce que Groupe Compass Canada fait partie d’une compagnie mondiale de services de restauration et de services de soutien, qui est le sixième employeur en importance au monde, avec 625 000 associés. Vous...Daily paidWork at office
$35k - $40k per year
...about pet wellness and who are interested in growing their careers in the pet care industry. Ideal candidates will have customer service and office experience. Knowledge and experience handling dogs is essential. Preference will be given to individuals who have personal...Full timeWork at officeFlexible hoursShift workWeekend workDay shift$20 - $22 per hour
...lost packages Other related tasks Previous Transportation, Logistics or Courier experience is preferred Excellent customer service Experience in problem solving Ability to work under pressure Autonomy, resourcefulness Annual salary review Corporate...Full timeContract workWork at officeRemote workWork from homeMonday to friday- Sephora in Vaughan, Canada is seeking a Part-Time Paid Services Beauty Advisor. This role involves providing personalized beauty consultations, performing beauty services, and staying current with beauty trends. Applicants should have 1-3 years of experience in retail or beauty...Hourly payPart time
$50k per year
...Customer Service Representative - Desjardins Insurance Agent Team Member Location: Barrie, ON Type: Full Time Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? Do you crave a meaningful career and embrace change?...Full timeFor contractors$20.2 - $23.2 per hour
...Time: Part Time Position Type: Regular Vacancy Status: This position is for an existing, open vacancy As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio...Hourly payFull timePart timeFlexible hours$19.75 per hour
.... Candidates must be a minimum age of 18 years. Joining our Canada’s Wonderland team means you’ll provide guests with exceptional service and cleanliness when they visit the park . PLEASE NOTE: This position requires applicants to work full time hours. Candidates must...Full timeFlexible hoursAfternoon shiftEarly shift1 day per week$40k - $45k per year
...Job Responsibility: We are looking for a Kitchen Cabinet Customer Service Representative know is proficient in Mandrian language for our client located in Woodbridge. Their industry is a leading wholesaler of prefabricated modular kitchen and bath cabinets. Responsibilities...Permanent employmentFull timeWork at officeMonday to fridayShift workDay shift- ...A Service Advisor career and employment opportunity awaits you. The Power to Move You Prima Mazda , part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and...
$30 - $40 per hour
...British Columbia, Alberta, Ontario, and the Maritimes. We are locally-owned, Canadian locksmith businesses, delivering a full range of services spanning 3 key areas – Commercial, Automotive and Residential. Pop-A-Lock is a full service mobile Locksmith. We are expanding...Long term contractFull timeLive In$46k per year
...and businesses throughout Canada. This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians, and other members of the Support Services team to ensure...InternshipWork at officeWork from home- ...Centrally located in Vaughan off of highways 400 & 407, we distribute our product to partners throughout the GTA. With a focus on customer service, our team delivers high-quality materials while ensuring a high level of customer satisfaction. About the Sales Associate...Full timeWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Team Leader - Remote. Be the first to apply!
Related searches
- technical support manager Vaughan, ON
- service desk manager Vaughan, ON
- remote chat Vaughan, ON
- remote travel consultant Vaughan, ON
- remote data entry Vaughan, ON
- remote maintenance manager Vaughan, ON
- remote disability management Vaughan, ON
- marketing remote Vaughan, ON
- remote translator Vaughan, ON
- remote social media Vaughan, ON