Service Desk Team Leader - Remote
Full-time
Staffix Professional Staffing
Our client a Managed IT company in North York is in search of a Service Coordinator who can deliver exceptional customer service to their clients. They are one of leading IT Solution providers to law firms in the Greater Toronto Area.
Our client is one of the fastest growing IT Support companies in the GTA. Our Service Coordinator is responsible for all non-technical and 1st level technical Support Desk tasks. Responsible for the coordination, support, management and execution of 1st Level proactive and reactive activities to ensure outstanding client support. These activities include
Handle incoming calls/emails/tickets to support our clients
• Monitor incoming incidents reported at the Service Desk and route appropriately to
Assist the Service Desk to help meet all SLA requirements and exercise an ownership
members and contributing improvements where possible to IT Service Desk operations
Collaborate with team and Service Desk Manager to assess process improvement
to improve Support operations
- Comfort with Windows desktop and Microsoft Office Suite
- Experience working in a customer facing (in-person or remotely) role
- Exceptional customer service and communication skills (including C-level)
- Ability to set and manage client expectations
- Strong time management skills
Vacancy posted 22 days ago
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