Bilingual Customer Service Representative/Tech Support Representative

Be the voice that helps clients succeed. Are you passionate about customer service, technology, and helping people get the most out of digital tools? We're looking for a Bilingual Client Success & Systems Specialist to join our team and play a key role in supporting clients, driving user adoption, and ensuring an exceptional customer experience.
In this role, you'll combine technical support, client training, relationship management, and system administration to help our customers successfully use our proprietary purchasing and management platforms. User Training & Support
Provide first-level support to internal and external users.
Troubleshoot and assess support requests, escalating issues when required.
Deliver user training and technical support by phone, online, or in person.
Send customer satisfaction surveys following user interactions.
Create user guides, training documentation, and video tutorials using digital adoption tools or video-editing software.

Maintain database accuracy and integrity.
Manage and update user and supplier profiles within the portal, purchasing platform, and CRM.
Document inbound and outbound communications in the CRM system.
Quality Assurance & Testing
Conduct user acceptance testing (UAT) for system upgrades and integrations.
Verify and confirm resolution of reported system defects and issues.

Partner with Account Managers to drive user adoption of company systems.
Support contract compliance initiatives and promote best practices among clients.
Field Engagement
~ Participate in client presentations, events, demonstrations, and training sessions as required.

Provide recommendations to the Account Management team and follow up directly with clients when appropriate.
Minimum three (3) years of IT help desk, specifically software application support and inside sales or customer service experience.
Requires strong attention to detail to ensure database integrity.
Requires strong critical thinking skills for clear, concise assessment of support issues and user requirements.
Experience and demonstrated ability to diagnose & troubleshoot basic computer user & connectivity challenges.
For bilingual position, must be able to communicate effectively in both English and French.
A Bachelor’s degree is desirable but not required.
Above average computer skills including Microsoft Office (MS excel) and internet.
Working knowledge of video‐editing software (Camtasia) is an asset.

The successful candidate will have the following personal attributes:

Attention to detail and a passion for database management.
Excellent customer service and client relationship skills.
A self‐starter, confident in his/her abilities, self‐motivated and able to work effectively with little supervision and also in a team environment.
Creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment.
Has perseverance and the ability to drive complicated projects to a successful conclusion.
Draws on diverse resources to make high quality decisions.
Thrives on functioning independently with a minimum of supervision, and also in a team environment.
We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world.

Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.
Well-Being Support : Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
Inclusive Community : Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
Continuous Learning : Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.