Support Services Manager (Full Time)

Taking care of the details on behalf of others during a significant milestone is important and rewarding work. We also provide a robust pension plan to support your long-term financial planning and stability.

If you are looking for a career that provides a long-term stable livelihood, this may be an opportunity for you.

Rosemount Memorial Gardens located in Peterborough, Ontario is currently recruiting a full-time Pre-Planning Sales Representative to join our Sales Office.

Reporting to the Branch Manager, you will be responsible for promoting and providing funeral and cemetery pre-planning by contacting and meeting clients to pre-arrange their funerals and discussing pre-arranging cemetery products and services in the community.

You will receive outstanding paid training, company benefits, a generous merit-based pay structure, and a structured bonus program, in addition to incentive-based contests for top performance.

Job Type: Full Time, Permanent

Commission payouts will be reduced by total hourly wages paid. Net annual earnings typically range between $45,000–$90,000.

Registration in or completion of funeral pre planning and cemetery pre planning courses in an accredited post-secondary institution would be considered an asset.

Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customer-centric service organization. Experience in business development, sales and customer success is an asset.

Willing to demonstrate active community involvement and establish a positive profile of the cemetery and funeral home within the community.

Highly focused on achieving and exceeding sales results and ensuring full compliance of all federal and provincial regulatory requirements.

Demonstrated ability to build strong partnerships with Cemetery Operations, Funeral and Home Office Centres of Excellence to achieve Company revenue goals and objectives.

Communicating the Company’s Pre Need Funeral planning program.

Presenting to community organizations, arranging and hosting seminars and mall shows, notifying agencies and special groups about the pre-need funeral program and reviewing all files.

Establishing and organizing programs and seminars at the funeral home, with guest speakers and arranges co-sponsors of the seminars and programs.

Participating in funeral home and cemetery staff and management meetings, communicates regularly with all funeral home and cemetery staff to obtain and provide information on the families served or new lead sources.

Other duties or special projects as required.

As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position .