Full Time Service Coordinator I

Toromont Cat is looking for a Service Supervisor to join the team in Peterborough! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share.

Full Time, Permanent

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Supervisor, YOU will experience:

Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success

Competitive total rewards including: wages, benefits, and premiums (as eligible)

An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives

Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations

Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service

Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations

Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos

Create quotes and review and prepare invoices for internal and external customers

Manage work-in-progress (WIP) and contamination control

Identify and resolve issues by initiating corrective actions on shop floor and for office procedures

Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training

Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures

Minimum post-secondary education

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates;