IT Support Administrator / Helpdesk (Information Technology)

Help Scale the Business.

Renewal by Andersen is the full-service replacement division of Andersen Corporation — a 125-year-old brand and the most recognized name in windows and doors in North America.

In British Columbia, Renewal by Andersen is operated by the Dunn Group — a company known for aggressive growth, operational discipline, and a world‑class customer experience.

And we are looking for an IT Systems Administrator who wants more than just “keeping the lights on.”

We are looking for someone who wants to build, improve, secure, optimize, and modernize the technology infrastructure that supports a rapidly growing organization.

This is an in‑office role based in Vancouver, BC, where collaboration, speed, and hands‑on problem solving are part of the culture.

This is not a help desk role.

This is a high‑impact infrastructure role for an IT professional who enjoys ownership, solving complex technical challenges, and helping a business scale properly.

You will be a key technical resource responsible for maintaining and evolving our IT environment across servers, networking, Microsoft 365, virtualization, cybersecurity, and cloud systems.

Driving IT projects and infrastructure improvements

Strengthening cybersecurity and operational resiliency

Supporting a growing user base across multiple departments

Creating scalable systems instead of temporary fixes

If you enjoy building structure, improving environments, and being trusted to own critical infrastructure decisions — this is the role for you.

Administer and maintain Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and virtualization platforms

Manage Microsoft 365 including Exchange Online, Teams, SharePoint, and Intune

Ensure system reliability, uptime, and performance across the organization

Networking & Security

Manage firewalls, switches, VLANs, VPN connectivity, and wireless infrastructure

Support cybersecurity initiatives including patch management, endpoint protection, vulnerability remediation, and access control

Proactively identify risks and implement preventative solutions

Projects & Continuous Improvement

Lead infrastructure upgrades, migrations, deployments, and technology rollouts

Create documentation, SOPs, diagrams, and technical runbooks

Help drive automation and process improvement initiatives

Technical Leadership & Support

Act as a Tier 2/3 escalation point for technical issues

Mentor junior IT team members and help elevate technical standards

Communicate technical concepts clearly to non‑technical stakeholders

3–5+ years of experience in Systems Administration or Infrastructure Support

Windows Server (2016/2019/2022)

Active Directory & Group Policy

Microsoft 365 Administration

Networking infrastructure and firewalls

VPNs, VLANs, routing, and wireless networking

IT security best practices

Experience with Azure or AWS is an asset

Experience with PowerShell or Python scripting is an asset

Ability to manage projects independently and execute with minimal oversight

You proactively improve systems, identify risks before they become outages, and build infrastructure properly.

High‑performance culture with real accountability

Collaborative in‑office environment with direct access to leadership

Professional development and certification support

An environment where your technical expertise matters

Apply today and help us build the infrastructure that supports world‑class growth and execution.

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