Tech Support Analyst

As a leading wealth management organization we are committed to leadership innovation partnership responsibility and community. We are looking to fill an opening for a System Support Technician to join our IT team.
Reporting to the Senior Manager IT End User Services the System Support Technician is responsible for providing technical support to internal and external users by responding to requests for assistance troubleshooting issues and providing solutions.
Youbuild trusted relationshipschampionservice excellence andcontribute to a culture where people feel valued and supported

~ Responds in a timely manner to incoming support requests via phone email and ServiceDesk providing support to internal and external end users on a variety of technical issues
Triages incoming support requests to ensure they are routed to the appropriate technical group
Tracks and monitors technical issues coordinates and works with internal IT staff and external service providers to ensure resolution to agreed service levels
Supports monitors tests and troubleshoots software problems
Maintains analyzes troubleshoots and repairs computer systems hardware and computer peripherals
Software installations as approved
Supports and maintains user accounts including Active Directory and various other systems
Assigns appropriate rights and access levels and performs general network administrative tasks based on business requirements
Supports phone and call center systems including DID and extension assignments phone set programming and troubleshooting
Supports mobile phone users troubleshoots technical issues with mobile devices
Adheres to opening and closing shift duty checklists

Completion of a post-secondary certificate or diploma in IT or equivalent experience
Some technical support in an enterprise environment would be an asset. Experience with investment industry data systems such as Dataphile would be an asset
Thorough knowledge of current business hardware and software technologies
Proficient in all Microsoft 365 products
Skilled at troubleshooting in a Microsoft network environment
Excellent customer service skills and has a sense of pride in establishing and maintaining client relations and resolving crisis situations quickly
Fluent communication skills in English are required and bilingual skills in French are an asset
Available for 24/7 On-Call support on a rotation basis
Available to work Onsite in one of our corporate offices on a rotation basis

Excellent health dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time fitness benefit parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork
By submitting your application you consent to the collection use and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.
Further information is available on the Privacy link on our Career Page Privacy Policies
Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation we will work with you to meet your needs in all stages of the hiring process.
Aviso is a leading wealth management and investment services provider for the Canadian financial industry with approximately $145 billion in total assets under administration and management and over 1000 employees. Were building a comprehensive technology-enabled client-centric wealth services ecosystem. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager NEI Investments specializes in investing responsibly. Our online brokerage Qtrade Direct Investing empowers self-directed investors and our fully automated investing service Qtrade Guided Portfolios serves investors who prefer a hands-off approach. This position is posted with an expected salary range of $55000 - $65000 CAD annually.