ICT System Administrator/Support

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. The Kubernetes Systems Administrator – L3, is responsible for assisting with infrastructure design, service maintenance and upgrades, implementation and maintenance of supportive tooling and automation, as well as incident troubleshooting and resolution. The incumbent will work closely within the IT Operations team to continually build, enhance, and maintain our highly available on-prem Kubernetes infrastructure.

Assist in the design (major or incremental) of Kubernetes infrastructure

Assist in the provisioning of Kubernetes infrastructure

Provide ongoing operational support and work closely with team members on issue resolution

Manage and administer incident, problem, and service request queues

Evaluate and determine opportunities for automation and implementation

5+ years of experience as a Systems Administrator preferably within a software development environment

• Experience with Docker containers, experience with other containerization technology is an asset
• Solid understanding of both general and Kubernetes networking/firewall concepts and their role with regards to Kubernetes infrastructure and application delivery
• Experience with complex IT infrastructure architecture planning, design, and implementation.
• Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle
• Previous experience working in an environment with formally structured IT Operational processes: work request ticket management, incident management, change management, and problem management
• Proficiency in scripting languages such as Python, Ruby, Perl, and/or Bash
• Ability to multitask and manage numerous projects
• Experience running and supporting a global 24x7 internet based service or product is considered an asset
• Service management certifications such as ITIL is considered an asset

We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

90,000—$120,000 CAD

You’ll receive the mentoring, coaching, and support you need to reach your career goals. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit .