Exécutif Sous Chef (H/F)

We are seeking an Executive Chef to serve as the ultimate culinary authority and Voice of the Customer for our Factor brand (factormeals.ca), a healthy, ready-to-heat meal delivery service. This is a highly strategic role where your primary focus will be on setting culinary standards while partnering with operations leadership (who maintain ownership of daily shift execution, headcount scheduling, and direct supervision). Reporting to the Site Director, you will balance food and people safety with culinary quality in a large industrial kitchen setting, operating with a high degree of collaboration across multiple departments to elevate the culinary experience.

Act as the customer's advocate inside the production facility, reviewing NPS data, customer feedback, and product returns to translate insights into actionable culinary improvements.

Define, document, and own food quality standards across all SKUs, establishing Critical-to-Quality (CTQ) benchmarks, SOPs, and sensory evaluation protocols.

Conduct regular recipe verification checks on the floor to confirm execution to spec, identify recipe drift, and partner with Executive Sous Chefs to roll out corrective updates.

Partner with the Commercialization team on recipe scale-up, kitchen trials, and the stabilization of new products into high-volume production.

Proactively identify opportunities to improve product quality, reduce waste, and enhance the customer eating experience in partnership with the Continuous Improvement (CI) team.

Ensuring standards, checks, and methods are clearly documented, trained, and consistently applied across shifts.

Provide technical guidance and standards enforcement to Executive Sous Chefs and Sous Chefs to elevate culinary precision, compliance, and quality control.

Ensure the kitchen operates alongside provincial and federal health and safety codes, and work in compliance with OH&S acts and regulations.

5+ years’ experience in a large industrial or commissary kitchen and high-volume food preparation.

• A Subject Matter Expert (SME) on food quality with a process-driven mentality; you track inputs and outputs diligently and rely on data to measure performance and dictate priorities.
• Comfortable with regularly scheduled travel to our Calgary distribution centre and/or supplier sites.
• DNA Values aligned with our culture: operating in an egoless environment, highly customer-centric, data-driven, and focused on Long-Term Outcomes (LTO).
• Chef de Cuisine Certification (CCC) preferred.

Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!

Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.

Family Benefits - A parental leave top-up program for expectant parents.

Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!

Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.

Food Puns - this one is kind of a big dill if you haven’t already noticed. It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. While these tools assist our workflow, all final selection decisions are made by our hiring team.

90,000—$100,000 CAD