Community manager and social content (H/F)

The Community Manager is responsible for nurturing, managing, engaging and growing a community. They implement social media and communication campaigns to align with client’s marketing strategy. They use online marketing skills to promote a business, engage customers and to build brand recognition.
Implements community management strategy
Keeps social media profiles up to date
Schedule and publish posts across social media platforms
Monitor social media channels and respond to comments, messages, @ mentions in a timely and professional manner
Source user generated content across platforms
Monitors and reports on community feedback
Engage with followers to build a sense of community and loyalty
Identify potential issues within the community and address them proactively
Manage and mitigate negative situations as they arise in real time
Executes social listening to deepen consumer understanding around specific topics and deliver insightful point of view back to team
Assist in planning and executing social media campaigns and contests
Stays informed of the latest social media related trends, updates to platforms and best practices
Builds relationships with customers, potential customers, industry professionals, influencers and journalists
Advocates for new ideas and approaches in support of continuous improvement/innovation
Cross-team collaboration with the account, influencer, and creative teams to ensure cohesive approach to community management

Chronically scrolling on social media

• 3-years of experience working as a social media or community manager
• Expert understanding of all social media platforms
• Preferred Bachelor’s Degree in Marketing, Communications, English, or a related field