Product Owner/Manager Innovation

OSCAR Pro, a leading Electronic Medical Records (EMR) platform in Canada, is part of the WELL Health Technologies family. Initially developed by McMaster University’s Department of Family Medicine, OSCAR Pro was built on a foundation of collaboration to improve healthcare delivery and patient outcomes. We have integrated innovations from various OSCAR service providers to offer a robust, secure, and versatile solution tailored to the diverse needs of clinics of all sizes.
Our platform empowers healthcare providers by streamlining administrative tasks, enhancing clinic efficiency, and enabling more time for patient care. With features like digital patient engagement, secure messaging, and seamless integration with other healthcare systems, OSCAR Pro reduces the administrative burden on clinics and improves the overall patient experience.
Our mission is to empower practitioners to deliver high-quality care while spending less time on administration. By providing cutting-edge digital tools, we ensure that healthcare professionals can focus on what truly matters—improving patient outcomes and experiences.
Reporting to the Director of Product Management, we are seeking a versatile and analytical Product Manager, HealthTech who will play a key role in shaping the development of our EMR platform while driving insight-driven improvements across the product lifecycle. This role is ideal for hands-on, data-driven individuals who thrive at the intersection of product delivery, user engagement, and strategic decision-making.
You will partner across teams and with users to define and deliver impactful features, integrate customer feedback, and leverage insights to inform product and business decisions. In this role, you’ll contribute to product enablement, analytics, and operational processes, helping OSCAR Pro deliver healthcare solutions that make a meaningful difference.
This job posting is for existing vacancy that is a full-time, remote position.
You will help OSCAR Pro remain at the forefront of healthcare technology by analyzing user behaviour, conducting competitive research, and ensuring that the voice of the customer is embedded in every feature. Your work will directly improve the quality of healthcare delivery.
You will shape the development of OSCAR Pro’sEMR platform, helping clinicians, administrators, and patients by delivering features that improve workflows and care delivery. You will be responsible for launching and managing a customer feedback portal, developing analytics dashboards, and establishing processes that will guide product and business strategy. You will conduct interviews and usability testing to ensure that features solve real problems. You will facilitate customer engagements, test prototypes, and integrate user input into the development process.
You will create dashboards that measure both product outcomes and team performance, providing clear visibility into whether initiatives are meeting their goals.
Customer feedback management. You will launch and manage OSCAR Pro’s customer feedback portal, including wishlists and suggestions. You will triage user input, respond to customers, and transform feedback into actionable recommendations. You will provide insights that inform product roadmaps and feature development, ensuring OSCAR Pro remains aligned with customer needs and market opportunities.
You will contribute to documentation, knowledge base content, and in-app guides, ensuring that stakeholders and users have clear access to resources.
As needed, you will directly work with development teams to define, plan, and deliver features. You will lead Agile ceremonies, including sprint planning, reviews, retrospectives, and grooming sessions.
You have progressive experience as a Product Owner, Product Analyst, or in a similar role, ideally within a SaaS or healthcare environment. You have strong Agile experience, with proven ability to guide development teams through sprint cycles and iterative delivery. Experience with EMR systems or healthcare workflows is an asset.
The technical knowledge. You understand how to validate data, uncover insights, and translate findings into actionable recommendations. Experience with SQL or data querying is considered an asset.
You have exceptional attention to detail and can synthesize large volumes of user behaviour data, market research, and customer feedback into clear, structured insights. You are skilled at engaging with customers, conducting interviews, and integrating their feedback into the product development process. You have excellent written and verbal communication skills, with the ability to translate between technical and non-technical audiences. You want to lead customer feedback processes, strengthen analytics capabilities, and contribute to cross-functional product operations over the long term.
Our team is dedicated to building resilient, compliant, and easy-to-use technology that transforms how care is delivered.
Transformation starts with a strong team.
Our workplace embraces diversity and prioritizes the well-being of our team and the communities we serve. We offer a remote-first work environment, opportunities for growth within OSCAR Pro or across the broader WELL Health Technologies Group, and a supportive culture that balances professional success with personal well-being. Whether you are driving projects that shape the future of healthcare or focusing on your development, we are here to support you.
At OSCAR Pro, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.
A virtual interview with a Talent Advisor discussing your interest in the role and the company. The conversation will be recorded using BrightHire, an AI-powered video interview tool. An at-home case study.
A virtual interview with the Director of Product Management to discuss your interest in the role and how your experience aligns with the organization's needs. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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