System Administrator (Service Now)

Technology Solutions

81600 - $115200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. Administer and maintain the ServiceNow platform and its core applications
Manager users groups roles permissions and access controls.
Configure and support ITSM modules including Incident Problem Change Service Requests and Catalog Items.
Develop and maintain Business Rules Client Scripts UI policies UI actions and Notifications.
Create and maintain reports dashboards and performance metrics
Support services and applications hosted by the platform including data quality and configuration management processes.
Troubleshoot platform issues configuration problems and performance issues.
Support integrations with external systems using REST/SOAP APIs MID Servers and integration Hub.
Participate in ServiceNow upgrades patches testing releases and deployments .
Gather business requirements and translate them into effective ServiceNow solutions.
Identify opportunities for automation process improvement and platform optimization.
Maintain technical documentation and operational procedures.
Provide technical support and guidance to ServiceNow users and Service Owners.

Collaborate with a diverse workforce within a matrix environment and be able to communicate effectively in obtaining and synthesizing requirements from external stakeholders while working with the team to implement ServiceNow.
Ensure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing projects
ServiceNow Certified System Admin (CSA) designation
More than 5 years of ServiceNow System Administration experience
High SME technical knowledge of the ServiceNow Platform and its capabilities
Communication & Planning
ITIL Foundations Knowledge
Technical Knowledge of ITSM Platform
Knowledge of ServiceNow Now Assist capabities.

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

We do our best to communicate outcomes to all applicants by email or phone call.

Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only):