Account Representative Customer Service

About The Happy Box The Happy Box is a fast-growing Canadian gifting company that helps businesses build stronger relationships through thoughtfully curated gift experiences. As we continue to grow, we're looking for someone to manage ongoing client communication, customer support, and the day-to-day coordination required to ensure our corporate gifting projects are delivered accurately and on time.
Working closely with our Business Development and Operations teams, you'll be the bridge between our clients and our internal team, ensuring every corporate gifting project moves smoothly from approval through delivery.
You'll manage day-to-day client communication, coordinate project details, confirm order requirements, and keep timelines on track so every client has a seamless experience from start to finish.
This role is ideal for someone who enjoys building relationships through great communication, thrives in a fast-paced environment, and takes pride in staying organized.
Support the Business Development team by qualifying opportunities, preparing quotes and proposals, coordinating meetings, and keeping opportunities moving.
Keep our CRM accurate and up to date so every opportunity has a clear owner, status, and next step.
Coordinate the logistical details of each corporate gifting project, working closely with our Operations team to ensure every order is accurate, organized, and production-ready.
Monitor project timelines, manage order changes, proactively communicate updates, and flag potential issues before they impact delivery.
Conduct post-delivery follow-ups and help identify opportunities for future gifting.
Experience in client success, account coordination, customer service, project coordination, or operations.
Experience supporting B2B clients or managing multiple client projects simultaneously.
com, or similar CRM and project management tools.
Play a key role in delivering exceptional experiences for clients across North America.
Flexible work schedule.
If you're someone who enjoys building relationships, keeping projects organized, and making sure every detail is taken care of, we'd love to hear from you.